TechOps Engineer III

Role overview

TechOps Engineer III at Thales

Manage and support mission-critical production environments with high availability and reliability.

Responsibilities

• Monitor application, infrastructure, and platform health using enterprise monitoring tools.
• Lead troubleshooting and resolution of complex production incidents and perform root cause analysis (RCA).
• Develop automation scripts and workflows to reduce manual operational tasks.
• Implement infrastructure-as-code (IaC) and configuration management best practices.
• Collaborate with Development, QA, Security, and Product teams to improve deployment processes and operational readiness.
• Participate in on-call rotations and lead incident response during critical outages.
• Drive continuous improvements in system performance, scalability, and operational efficiency.
• Maintain disaster recovery, backup, and business continuity processes.
• Ensure systems comply with security, governance, and compliance standards.
• Create and maintain technical documentation, runbooks, and standard operating procedures.
• Mentor junior TechOps engineers and provide technical leadership during complex initiatives.

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in Technology Operations, Infrastructure Engineering, or DevOps.
• Strong experience administering Linux and/or Windows servers.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with container technologies including Docker and Kubernetes.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, Splunk, or ELK.
• Solid understanding of networking concepts, DNS, load balancing, VPNs, and firewalls.
• Experience with version control systems such as Git.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred qualifications and skills

• Experience working in Agile and DevOps environments.
• Knowledge of SRE principles and operational excellence practices.
• Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Cloud certifications (AWS, Azure, or Google Cloud).
• Kubernetes or container platform certifications.
• ITIL Foundation or equivalent operational certification.
• Experience supporting SaaS or large-scale distributed systems.
• Core Competencies
• Production Operations
• Incident Management
• Root Cause Analysis
• Monitoring & Observability
• DevOps & CI/CD
• ITIL Best Practices
• Cross-functional Collaboration
• Technical Leadership
• Process Improvement
• Mentoring & Knowledge Sharing
• Success Metrics
• High production system uptime and availability.
• Reduced mean time to detect (MTTD) and mean time to resolve (MTTR).
• Increased operational automation and reduced manual effort.
• Successful delivery of infrastructure improvements.
• Timely resolution of production incidents.
• Improved platform performance and reliability.
• Positive stakeholder and customer satisfaction.
• High-quality documentation and operational readiness.
• Work Environment
• Hybrid or remote work model, based on business needs.
• Participation in an on-call rotation for production support.
• Occasional after-hours support for planned maintenance or critical incidents.
• At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do.
• Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do.
• Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Employment details

• Location: Noida Berger Tower, India
• Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges.
• From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence.
• Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
• Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others.
• Over 2200 employees are working with Thales and its joint ventures in India.
• Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors.
• Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs.
• The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.
• We are seeking an experienced TechOps III professional to join our Technology Operations team.
• In this role, you will be responsible for ensuring the availability, reliability, performance, and security of production systems.
• You will lead complex operational initiatives, automate infrastructure and operational processes, troubleshoot critical production issues, and collaborate with engineering teams to improve platform stability and scalability.
• The ideal candidate has strong expertise in cloud platforms, infrastructure automation, monitoring, incident management, and DevOps practices, with the ability to mentor junior team members and drive operational excellence.
• Location: Noida Berger Tower [India]