Administrator, BXT

Role overview

Administrator, BXT at Amazon

Employment details

• Location: Hyderabad [Telangana] [India]

About the employer

• Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
• By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
• Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
• The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
• Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006).
• The vision was to utilize the top talent available in India to drive our global business growth.
• Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
• The Team: Amazon Benefits Experience & Technology Service Delivery (BXT-SD) India Hub Team owns the delivery of benefits operations for Amazonians working in the US, APAC, MENA, EMEA and South Africa.
• Key job responsibilities
• Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
• Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
• Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
• Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
• Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting.
• Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
• This is a contract role for 12 months
• 6+ months of human resources experience - 6+ months of customer service experience - 6+ months of Microsoft Office products and applications experience - Bachelor's degree or equivalent - Experience in confidential environments
• 1+ years of human resources experience - 1+ years of customer service experience - 1+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.