Snr Program Manager, VRMO - KYC Operations

Role overview

Snr Program Manager, VRMO - KYC Operations at Amazon

Responsibilities

• Work is tactical and strategic.

Employment details

• Location: Hyderabad [Telangana] [India]

About the employer

• You write effective narratives (e.g., Amazon 6-pager, PR/FAQ, reporting, etc.) and present them effectively to directors and VPs.

Additional role details

• ou are responsible for managing the lifecycle of a complex cross-functional program with considerable impact.
• Your program may focus on a single process path in a critical business area or you may work more broadly, managing larger initiatives that span organizations or geographies in support of a significant business objective.
• You may also be responsible for the delivery of large and complex projects that are not tied to any program.
• You may be assigned to manage the roadmap for an organization, which may include contributing to OP1/OP2 narratives, and/or ownership of one or more organizational goals.
• You are accountable for overall program strategy as well as tactically driving teams in and outside your organization to deliver.
• You are able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.
• You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions (Q: Why did we deliver X?
• What business goal does it solve?
• Do we need to deliver something else-- if so why, and what? ).
• To ensure stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions.
• You provide a long-term perspective, context (past, current, and future) for business and technology (at a high level) choices.
• You partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order.
• You use your judgment to question proposals and test assumptions (Q.
• Do we need to deliver this at all?).
• You enlist senior individual contributors and leaders to ensure solutions scale (or will scale).
• You make smart trade-offs (e.g., time vs. effort vs. deliverables).
• You create plans that have clear, measurable success criteria.
• You clearly communicate progress and outcomes.
• You oversee the gap between teams, processes, and systems.
• You help teams and/or your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).
• You are able to solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
• You demonstrate good judgment in how and when to escalate (without damaging relationships).
• You are data-driven.
• You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.
• You ensure your program stays aligned with organizational objectives.
• You understand and share program-management best practices.
• You may be asked to use your knowledge to assess processes, program plans, and operational requirements.
• You work with teams to improve concurrent project delivery.
• You streamline and/or eliminate excess process.
• You influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction.
• You are an excellent communicator.
• You routinely deliver the right things with limited guidance.
• When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).
• You actively recruit and develop others by mentoring in your organization and/or at your location.
• You provide constructive peer feedback and promotion assessments for lower level PMs.
• Key job responsibilities Generally works within a VP org.
• Influences large customer segments, technology decisions, external entity interaction, etc.
• Actively mentors and develops others.
• Owns a large program.
• Manages the lifecycle of complex initiatives.
• Unblocks teams and increases the speed of delivery.
• Negotiates resources and priorities.
• Learning to force multiply.
• Escalates effectively.
• Able to find a path forward in difficult situations.
• Makes trade-offs between short-term needs vs. long-term needs.
• High impact on.
• Org goals, and program-related metrics.
• May have cross- region impact Improves, streamlines, and/or eliminates excess process.
• Drives efficiencies.
• Creates predictable process paths.