Data Centre Operation Technician, DCO Tech

Role overview

Data Centre Operation Technician, DCO Tech at Amazon

You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.

We are looking for skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.

Responsibilities

• You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
• include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).
• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team. * This role involves covering 24x7 shift rotation About the team Diverse Experiences Amazon values diverse experiences.
• If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
• Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
• We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Work/Life Balance We value work-life harmony.
• Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
• When we feel supported in the workplace and at home, there's nothing we can't achieve.
• Inclusive Team Culture AWS values curiosity and connection.
• Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
• Our inclusion events foster stronger, more collaborative teams.
• Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer.
• That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Preferred qualifications and skills

• Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Employment details

• Location: Mumbai [Maharashtra] [India]

Additional role details

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
• In other words, we're the people who keep the cloud running.
• We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
• We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
• You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
• And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure.
• ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
• At ADSIPL, career progression is part of our environment.
• We want you to progress.
• If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals.
• This begins on Day One!
• A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
• Key job responsibilities A Data Centre Operation Technician at ADSIPL, expectation from role are:
• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.