Transportation Specialist I, ROC

Role overview

Transportation Specialist I, ROC at Amazon

include working with Amazon Internal tools, MS Outlook, Word and Excel

Responsibilities

• Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
• Work within various time constraints to meet critical business needs
• The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions.
• Candidates are expected to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances.

Employment details

• Location: Hyderabad, TS, IND Hours of Operation/Shift Timings: Rotational shifts (Position involves rotational shifts to support 24/7 operations.
• Schedule accommodations will be considered based on individual needs Medium of support: Multi-mode (Voice and non-voice) A synopsis of a 'Transportation Specialist' role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.
• Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations.
• Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
• Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
• Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
• In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.
• A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions.
• An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise.
• The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.
• Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
• Key job responsibilities
• Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
• Maintain high-standards of quality and productivity standards in all transactions or conversations
• Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
• Location: Hyderabad [Telangana] [India]

About the employer

• ROC (Relay Operation Centre): Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management.
• A place where you can start/restart/advance your career and progress to leadership roles at Amazon.
• ROC (Relay Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU.
• It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.
• In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
• In addition to support provided for ATS organization This organization supports externalization of ROC capabilities to external shippers and vendors.
• Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.
• This second aspect involves network monitoring and significant analysis of network data.
• Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon's ability to serve its customers on time.