Lead Software Engineer

Role overview

Lead Software Engineer at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.

Responsibilities

• Lead Incident, Problem, and Escalation Management to minimize outages and improve operational resilience.
• Coordinate cross-functional teams to ensure operational readiness, resource planning, and delivery excellence.

Employment details

• Location: Navi Mumbai [India]

About the employer

• What you''ll love about working here: We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
• Make it real | www.capgemini.com

Additional role details

• Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
• Your Role Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
• Act as the primary interface for stakeholder communication, client escalations, and service reviews.
• Drive service governance, KPI tracking, reporting, and continuous improvement initiatives.
• Your profile IT Service Management ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
• Service Delivery & Governance SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
• Stakeholder Management Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
• Operations & Support Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
• Leadership & Analytics Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.
• You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band.
• Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
• We imagine the future of organizations and make it real with AI, technology and people.
• With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
• We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
• The Group reported 2024 global revenues of €22.1 billion.