Senior General Manager - Design

Role overview

Senior General Manager - Design at Livspace

Responsibilities

• You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

Required qualifications

• Have a strong understanding of both the design requisites and customer experience required to maximize business results.

Employment details

• Location: Kolkata [West Bengal] [India]

About the employer

• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.

Additional role details

• As a Senior General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people.
• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.