IND-Analyst_Content Oversight_UGC_Ratings

Role overview

IND-Analyst_Content Oversight_UGC_Ratings at Lowes India

The role requires strong ownership and accountability, with the ability to drive deliverables with minimal follow-up or intervention.

Responsibilities

• Analyze UGC data to identify gaps, trends, opportunities, and actionable business insights.
• Analyze UGC data to identify Ratings & Reviews and Q&A gaps, trends, and opportunities.
• Collaborate with onshore and offshore teams to improve UGC coverage across Lowe’s catalog.
• Support UGC initiatives including syndication, review migration, product families, moderation, and review generation.
• Support DCR and PLR activities through data preparation, analysis, and opportunity identification.
• Create executive-level presentations highlighting key insights, risks, opportunities, and recommendations.
• Perform gap analysis and provide actionable recommendations to improve UGC performance.
• Work with Brand Advocates, vendors, Merchants, and stakeholders to improve Ratings & Reviews and Q&A performance.
• Work toward individual and team goals with a focus on measurable business impact. 2+ years of Retail Experience .

Required skills

• Understanding of Retail Industry (local or global).
• Strong communication skills – ability to comprehend, articulate and seamlessly communicate locally and globally.
• Problem Solving – ability to leverage data, information and visuals to solve business and execution challenges.

Employment details

• Location: Bengaluru [Karnātaka] [India]

Additional role details

• As an Analyst – UGC, you will independently manage User Generated Content operations and support key UGC strategic initiatives.
• Demonstrate strong comprehension, communication, and executive presentation skills to effectively articulate findings and recommendations.
• Own weekly, monthly, and leadership reporting, including KPI tracking and performance measurement mechanisms.
• Partner effectively with cross-functional stakeholders to drive timely execution and measurable outcomes.
• Leverage AI tools such as ChatGPT and Custom GPTs, including effective prompting, to enhance analysis, reporting, and operational efficiency.
• Continuously identify opportunities for process improvement, automation, and greater business impact.
• Independently manage day-to-day UGC activities/ticketing & resolve assigned issues within defined SLAs.
• Demonstrate strong ownership and accountability, driving assigned deliverables with minimal follow-up.
• Proactively communicate progress, risks, blockers, and dependencies to relevant stakeholders.
• Perform quality checks and audits to ensure process accuracy and compliance.
• Leverage AI tools, including ChatGPT and Custom GPTs, to support analysis, reporting, and productivity.
• Demonstrate strong comprehension, communication, and stakeholder management skills.
• Partner with cross-functional teams to identify and address UGC gaps and opportunities.
• Own weekly, monthly, and leadership reporting, including KPI tracking and performance measurement.
• Support Power BI / MicroStrategy dashboards and validate reporting accuracy.
• Identify recurring operational issues and partner with relevant teams toward resolution.
• Maintain process documentation, SOPs, process flows, and reference materials.
• Identify process improvement and automation opportunities to improve efficiency.
• Education Qualification & Certifications.
• Bachelor's degree / MBA / Retail Operations Management.