Specialist - Cash Collections

Role overview

Specialist - Cash Collections at Merck

Responsibilities

• Review the status in the accounting system.

Required qualifications

• 8+ years proven Credit and Collection experience in a corporate environment.
• Proficient Accounting knowledge.
• Proficient Oral and Written Communication Skills.
• Proficient Oracle & SAP Navigation with respect to AR function.
• First hand Dispute Management knowledge.
• Proficient MS Office knowledge.

Preferred qualifications and skills

• Bachelor’s degree in any streams (accounting preferred).

Employment details

• Location: Bangalore [Karnataka] [India]

Additional role details

• Your Role.
• Handle credit and collection activities for a specific territory, business segment or region.
• Portfolio size: $10 million - $30 million. 300+ customers. 25+ calls per day.
• To perform the credit and collection activities for the US & Canada region.
• Contact customers to request payment for past. due balances.
• Identify reasons for delayed or non-payment of past due balances.
• Interact with various other departments to resolve customer queries and collect the money according to the due date.
• Responsible for collection of receivables, resolving disputes & claims.
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Ability to handle complex customer portfolio with large number of customer transactions.
• Represent GES in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders.
• Analysing customer’s payment trend to forecast collection for the fiscal month.
• Organize and participates in credit control, distribution centre, Sales and Customer meetings.
• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
• Back-up and support other A/R personnel as needed.
• Who You are.