Field Services Engineer

Role overview

Field Services Engineer at Yield Engineering Systems India P Ltd

Install, commission, qualify, and start up semiconductor capital equipment at customer facilities.

Responsibilities

• Perform equipment acceptance testing, system verification, and functional validation according to YES standards.
• Troubleshoot and resolve complex mechanical, electrical, vacuum, pneumatic, software, and process-related issues.
• Execute preventive maintenance, corrective maintenance, upgrades, retrofits, and field modifications.
• Diagnose equipment failures using system logs, electrical schematics, mechanical drawings, PLC diagnostics, and software tools.
• Support customer production by minimizing equipment downtime and restoring systems to full operational capability.
• Perform equipment calibration, alignment, testing, and process verification after service activities.
• Document all service activities, root cause analysis, corrective actions, and customer interactions in the service management system.
• Collaborate with Technical Support, Engineering, Manufacturing, Product Management, and Quality teams to resolve complex technical issues.
• Escalate recurring issues and provide field feedback to support product reliability improvements and engineering change initiatives.
• Build and maintain strong customer relationships by providing professional, responsive, and high-quality technical support.
• Conduct customer operator and maintenance training on equipment operation, preventive maintenance, and best practices.
• Ensure compliance with all customer safety requirements, company policies, and industry standards while working at customer sites.
• Maintain service tools, calibration equipment, spare parts inventory, and service documentation.
• Participate in on-call support and emergency customer escalations as required.
• Desired Characteristics Strong customer service mindset with excellent interpersonal skills.
• Passion for solving complex technical problems.
• Self-motivated with the ability to work independently under minimal supervision.
• Strong analytical and systematic troubleshooting approach.
• Excellent communication and technical presentation skills.
• Ability to perform effectively under pressure and manage multiple customer priorities.
• High degree of ownership, accountability, and professionalism.
• Team player with strong collaboration skills across global organizations.
• Flexible and adaptable to changing customer schedules and business priorities.
• Qualifications & Experience Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics, Instrumentation, or a related engineering discipline. 2–6 years of experience in Field Service, Equipment Engineering, Manufacturing Engineering, or Technical Support within semiconductor capital equipment, industrial automation, or precision machinery industries.
• Strong troubleshooting skills in: Mechanical systems ,Electrical and electronic systems Vacuum systems , Pneumatic systems ,Motion control systems ,PLCs and industrial automation ,Sensors, actuators, and instrumentation , Ability to read and interpret: Electrical schematics ,Mechanical drawings ,P&IDs ,Wiring diagrams ,Bills of Materials (BOMs) .
• Knowledge of root cause analysis methodologies such as 5 Why, Fishbone, or FMEA.
• Familiarity with ERP, CRM, or Field Service Management systems is preferred.
• Excellent verbal and written English communication skills.
• Valid passport and willingness to travel extensively (60–80%) domestically and internationally.
• Compensation YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.
• Additional Information YES is an equal opportunity employer and values diversity.
• All employment is decided based on qualifications, merit and business need.
• Come find out why YES is such a great place to work.
• Apply today!

Preferred qualifications and skills

• Hands-on experience with semiconductor manufacturing equipment is highly preferred.
• Experience with industrial communication protocols and automation systems is an advantage.

Employment details

• We provide competitive salary and benefits and some of the best co-workers you’ll find anywhere.
• Location: Coimbatore.
• We are seeking a highly motivated and customer-oriented Field Service Engineer to join our Global Customer Support organization.
• The successful candidate will be responsible for installing, commissioning, troubleshooting, maintaining, and supporting YES semiconductor capital equipment at customer sites worldwide.
• This position requires strong electro-mechanical troubleshooting skills, excellent customer communication, and the ability to work independently in a fast-paced, international environment.
• The Field Service Engineer serves as the primary technical representative of YES at customer sites, ensuring maximum equipment uptime, customer satisfaction, and successful project execution.
• Location: Coimbatore [India]

Additional role details

• YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale.
• From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.
• As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us.
• If this appeals to you, please read on!
• Job Title: Field Service Engineer