Senior Lead, CMDB Engineer

Role overview

Senior Lead, CMDB Engineer at KLA

Required qualifications

• Work experience of 7-10 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years
• 7+ years working with ServiceNow CMDB in medium to large enterprises supporting 10,000 users+
• Strong understanding of: ServiceNow data model, CI classes and relationships, discovery patterns & probes, Service Mapping and dependency mapping
• Expertise in creating and managing data taxonomy, CI lifecycle, and inventory processes.
• Proven experience in integrating CMDB with infrastructure, cloud, and endpoint systems.
• Strong skills in data quality management, reconciliation rules, and governance frameworks.
• Knowledge of SACM (Service Asset and Configuration Management) best practices
• Strong understanding of IT Asset Management (ITAM) and its relationship with CMDB.
• Ability to partner with cross-functional teams and influence stakeholders.
• Experience building dashboards using ServiceNow Performance Analytics or similar tools.
• Familiarity with AI/ML concepts and application of AI in IT operations (e.g., anomaly detection, classification, enrichment).
• Excellent communication and stakeholder management skills.
• Ability to drive change across diverse technical and non-technical teams.
• Strong analytical and troubleshooting skills.
• Highly organized with strong attention to detail.
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA is proud to be an equal opportunity employer
• Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.

Employment details

• Location: Chennai [India]

Application details

• Experience with ServiceNow modules such as: APM (Application Portfolio Management), HAM/SAM Pro, CSDM (Common Service Data Model)

About the employer

• KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
• KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Additional role details

• Company Overview
• Virtually every electronic device in the world is produced using our technologies.
• No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
• KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
• The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.
• Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.
• Life here is exciting and our teams thrive on tackling really hard problems.
• There is never a dull moment with us.
• Group/Division
• The Information Technology (IT) group at KLA is involved in every aspect of the global business.
• IT’s mission is to enable business growth and productivity by connecting people, process, and technology.
• It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology.
• This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.
• Job Description/Preferred Qualifications
• ITIL v3/v4 Certification (Foundations or higher).
• Experience with cloud platforms (AWS, Azure, GCP) and cloud resource discovery.
• Experience with API integration frameworks such as REST, SOAP, or message queues.
• Familiarity with automation and DevOps, SRE, or infrastructure automation tools