Application Support Developer

Role overview

Application Support Developer at Q2

Cloud Lending Application Developers provide L2/L3 production support for customers across our global support geographies, including India (Bangalore), Australia (Sydney) and North America (Austin, TX/San Mateo, CA)

Responsibilities

• Serve as the subject matter expert for Cloud Lending’s products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption.
• Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.
• Deliver a positive customer engagement experience while meeting and exceeding service SLA’s.
• Successful candidates will help foster customer loyalty with each support interaction.
• Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management.
• Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases.
• Work individually and collaboratively to deliver solutions in live production systems
• 24x7 “on call” support coverage for escalated issues
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
• EXPERIENCE AND KNOWLEDGE :
• Typically requires a Bachelor’s degree in Computer Science and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
• 3+ years support experience
• Experience with Software Development Life Cycle, and production support.
• Experience managing critical customer issues and deliver creative solutions in a timely manner
• Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently
• Experience in the FinTech or Banking Industries
• PREFERRED:
• Experience with Salesforce (administration and/or development) desired
• Familiarity with JIRA and Confluence
• NA
• This position requires fluent written and oral communication in English.
• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”
• Click here to find out more about the benefits we offer.
• Our Culture & Commitment:
• We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
• And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
• Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
• We believe in making an impact—in the industry and in the community.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Employment details

• Location: Bangalore [India]

Application details

• Q2 is seeking an innovative and passionate Application Support Developer to help Q2 Symphonix Cloud Lending customers achieve success on our powerful cloud-based lending platform.
• Working with application administrators, ensure adherence to support best practices.

About the employer

• Why Join Q2?
• What Makes Q2 Special?
• From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.
• As part of our Customer Success Engineering team, you will help Q2 Cloud Lending customers on their journey to success.

Additional role details

• As passionate about our people as we are about our mission.
• Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
• Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
• Being as passionate about our people as we are about our mission.
• We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection.
• We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships.
• We also know that nothing builds trust and collaboration like having fun and giving back together.
• You will help deliver production support, solve complex, technical issues for mission-critical lending customers, as they unlock the value of the Cloud Lending platform.
• This team member will demonstrate a strong quality-focused background and work cross-functionally within Support, and across Product, Development and Professional Services teams, to deliver the best user experience with the Cloud Lending platform.