Total Rewards Operations Leader/Benefits Manager

Role overview

Total Rewards Operations Leader/Benefits Manager at Dow

– Duties, projects, tasks, and activities you would be responsible for in this role

Responsibilities

• You will build a high-performing team and scalable operating model that ensures operational excellence, compliance, service quality, and a consistent employee experience through strong governance, controls, service management, and knowledge practices.
• Build the Global Operations Hub: stand up the Mumbai-based Total Rewards Operations team, defining team structure, roles, responsibilities, and operating model.
• Create a scalable delivery model capable of supporting all regions.
• Deliver Operational Excellence: ensure accurate and timely execution of globally compensation and benefits processes, owning service levels, quality standards, and operational performance and metrics.
• Establish Governance and Controls: design and implement operational controls, quality assurance mechanisms, and escalation frameworks.
• Ensure audit readiness and compliance with established requirements.
• Build Knowledge Management Capability: establish and maintain comprehensive process documentation and work instructions.
• Ensure operational knowledge is captured, governed, and continuously updated.
• Lead and Develop the Team: manage and develop a team of individual contributors, while building a culture of accountability, ownership, and continuous improvement.
• Build capabilities required to support future growth and expanded scope.
• Operationalize New Processes: transition appropriate activities into the Mumbai hub.
• Ensure successful onboarding of new global processes and drive disciplined change adoption and operational readiness.
• Partner on Continuous Improvement: work closely with the Global Total Rewards Service Delivery Manager to refine operational workflows.
• Provide operational insight and execution expertise to process improvement initiatives.
• Support automation and simplification efforts.​

Required qualifications

• Bachelor’s degree in human resources, Business Administration, Finance, Economics, Industrial Engineering, or a related field.
• Fluent English communication skills (written and verbal).
• A minimum of 10-12 years of HR experience with at least 7 + years relevant experience in Total Rewards
• Below qualification will be added advantage:
• Previous Global Business Services (GBS) leadership experience.
• Experience creating or managing an HR operations hub.
• Exposure to multiple regions (NA, LA, EMEAI)
• Your skills:
• Leadership : Coaches talent and builds accountability and engagement.
• Total Rewards Operations : Strong compensation and benefits administration expertise.
• HR Operations Management : Builds operating models, governance, controls, and service performance with disciplined execution.
• Transformation Capability : Builds new teams, leads change, standardizes operations, and turns ambiguity into structured solutions.
• Process Improvement : Promotes service quality and continuous improvement.
• Interpersonal Communication: Communicates clearly and negotiates effectively.
• Critical Thinking: Analyzes data and situations, recommends solutions, and leads implementation.
• Stakeholder Management : Partners effectively with regional Total Rewards, HR Operations, Payroll, and global service delivery leaders.
• Additional Notes
• Relocation Assistance is not available for this position.
• The ability to accommodate with international time zone is essential
• Willingness to work in the hybrid setup with 4 days from office is must

Employment details

• As the Total Rewards Operations Leader/Benefits Manager based in Navi Mumbai, you will establish and lead the Mumbai-based Global Total Rewards Operations Hub, delivering compensation and benefits processes across all regions.
• Location: Navi Mumbai (IND) [India]

About the employer

• At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
• Chemical International Pvt Ltd
• Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company.
• The company is committed to delivering the right solutions to its customers’ challenges.
• With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
• A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office.
• As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism.
• Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates.
• The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
• As part of our dedication to inclusion, Dow is committed to equal opportunities in employment .
• We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
• Further information regarding Dow's equal opportunities is available on www.dow.com .

Benefits

• – What Dow offers you
• We invest in you.
• Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.
• You bring your background, talent, and perspective to work every day.
• Dow rewards that commitment by investing in your total wellbeing.
• Here are just a few highlights of what you would be offered as a Dow employee:
• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
• Join our team, we can make a difference together.

Additional role details

• Our people are at the heart of our solutions.
• They reflect the communities we live in and the world where we do business.
• Their diversity is our strength.
• We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.
• Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.
• If you’re looking for a challenge and meaningful role, you’re in the right place.
• About you and this role
• Working autonomously, you will partner with the Global Total Rewards Service Delivery Manager to improve and simplify processes, increase scalability, and advance a globally integrated Total Rewards delivery model.
• You will combine deep compensation and benefits expertise with strong operational leadership and people development skills to independently lead a high-performing global service organization.