Product Support Analyst I - VIP

Role overview

Product Support Analyst I - VIP at Sabre Corporation

Provide product and technical support via phone, chat, callback, and web cases.

Responsibilities

• Troubleshoot and resolve application, system, and connectivity issues.
• Analyse customer concerns and recommend effective solutions.
• Document customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve complex issues.
• Escalate critical customer-impacting issues when required.
• Deliver high-quality customer service while meeting service standards.
• Continuously build product knowledge and technical expertise.
• Support a global customer base in a 24/7 operational environment.

Required skills

• Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
• Experience in technical support and troubleshooting.
• Strong analytical, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Experience supporting customers through phone, chat, email, and web channels.
• Strong collaboration, prioritization, and time-management skills.
• Ability to learn new technologies and adapt to changing business needs.
• Ability to work in 24/7 rotational shifts.

Preferred qualifications and skills

• Bachelor's degree or equivalent experience preferred.
• Experience with Salesforce or similar CRM tools.
• Knowledge of ITIL, XML, APIs, or SQL.
• Travel industry certifications such as IATA/UFTAA.
• Language Requirements
• Professional proficiency in spoken and written English.
• Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
• Why Join Us?
• Work with a diverse and collaborative global team.
• Support leading travel agencies worldwide.
• Gain exposure to innovative travel technology solutions.
• Develop technical, analytical, and customer support expertise.
• Grow your career in a dynamic, customer-focused organization.
• We will give careful consideration to your application and review your details against the position criteria.
• You will receive separate notification as your application progresses.
• Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
• #LI-Hybrid#LI-BG1

Employment details

• Location: Bangalore, India
• Join a global team supporting travel agencies and airlines worldwide.
• As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.
• Location: Bengaluru [Karnataka] [India]

Additional role details

• Powering the agentic revolution in travel.
• Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds.
• Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.
• With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
• Level 1 - Product & Customer Support Specialist