Product Training Specialist II

Role overview

Product Training Specialist II at Sabre Corporation

As a full-time instructor, the trainer conducts technical training courses in the use / management of complex situations for multiple products.

Responsibilities

• Interacts with stakeholders, customers, and functional organizations to develop specifications for content of courses.
• Prepares lesson plans, from engineering documentation, field service requirements or software documentation.
• Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.
• Instruct participants in both classroom lectures and laboratory sessions.
• Follows up determining applicability of course material.
• Might generate / develop/ edit virtual material to be assigned through LMS.
• Generate supporting materials like quizzes, assessments, PTTs, and evaluate students’ performance for the designated period of time post training.
• Aligns with Product Delivery Analysts regarding content to perform periodical agenda content maintenance and updated documentation maintaining curricula fully up to date.
• Covering areas of:
• Customer service including communication via telephone, email, chat or through other social media platforms. maintaining positive customer relations with clients/customers.
• Ensures delivery of overall company and support teams' objectives
• Conduct technical training courses both, as part of onboarding process for new employees, product & procedure adjustments and potentially customers if needed.
• Interacts with customer and functional organizations to develop specifications for content of courses through different delivery methods.
• are within the technical customer support function as a generalist or in a combination of disciplines:
• product support specialist
• product support analyst
• technical support on product & functionalities
• customer service
• customer training
• sales support

Required qualifications

• and Education
• Minimum High School diploma, University student or graduate.
• Technical experience strongly desired
• Demonstrates good time management and priority setting skills.
• Demonstrates effective teamwork skills.
• Demonstrates ability to work under pressure, handling complexity, and modifications on the fly.
• Proficient English written and oral, and additional language communication skills are a plus.
• Must be well organized, able to multi-task and work in all areas as needed.
• Proven analytical and troubleshooting skills
• Excellent customer service skills and pedagogy experience /ability.
• Travel Industry background is desired. (Airline background is a plus.
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool is desired.
• We will give careful consideration to your application and review your details against the position criteria.
• You will receive separate notification as your application progresses.
• Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
• #LI-Hybrid#LI-BG1

Employment details

• Location: Bengaluru [Karnataka] [India]

Additional role details

• Powering the agentic revolution in travel.
• Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds.
• Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.
• With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
• Team Description The service and support team maintains direct contact with customers pre-sale or post-sales or both.
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