"Gurgaon” “RH” “Specialist - Application Support and Maintenance”

Role overview

"Gurgaon” “RH” “Specialist - Application Support and Maintenance” at Protiviti

Collaboration and Communication: o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements.

Responsibilities

• 1.
• Ticket Management: o Monitor and manage incoming support tickets related to the iTRAC application. o Prioritize and categorize tickets based on urgency and impact. o Collaborate with users and stakeholders to gather necessary information for issue resolution. o Ensure timely updates and communication with users regarding the status of their tickets. 2.
• Batch Stream Management: o Oversee the scheduling and execution of batch jobs within the iTRAC application. o Monitor batch job performance and troubleshoot any failures or delays. o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements. 3.
• Light Coding: o Perform light coding tasks as needed to enhance application functionality or resolve issues. o Collaborate with development teams to implement changes and improvements to the iTRAC application. o Document code changes and maintain version control as required. 4.
• Manual Validations and Reconciliations: o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance. o Perform reconciliations between different systems and data sources to identify discrepancies and resolve them promptly. o Generate reports on validation and reconciliation outcomes for review by management. 5.
• Provide training and support to end-users to maximize the effective use of the iTRAC application. o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process improvements.

Required qualifications

• Graduation: B Tech
• Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

Preferred qualifications and skills

• Key Requirements  Able to work until 9:00 AM PST two times a week.  Some Production Support Experience  Some SQL and light development experience  Good communication Skills  Good documentation Skills  Able to work within a team Nice to have Experience with Jira, ServiceNow, Autosys, MFT

Employment details

• NEW DELHI
• Location: NEW DELHI [India]

Application details

• "Gurgaon” “RH” “Specialist - Application Support and Maintenance”

Additional role details

• JOB REQUISITION