Site Reliability Engineer

Role overview

Site Reliability Engineer at Thales

Required skills

• Experience in systems, networking, and security operations
• Hands-on experience with Kubernetes, AWS, and/or GCP in production environments
• Strong experience with CI/CD pipelines and Infrastructure as Code (GitLab CI, Terraform)
• Proficiency in Linux, TCP/IP, HTTP/HTTPS, and distributed systems
• Strong knowledge of observability and monitoring tools (Datadog, Splunk, logs/metrics/traces)
• Solid scripting skills (Shell and/or Python)
• Methodologies & Practices
• Knowledge of SRE principles (SLIs, SLOs, error budgets, automation, incident management)
• Familiarity with Agile and DevOps ways of working
• Experience in service delivery, operational readiness, and production support
• Soft Skills
• Strong analytical and troubleshooting skills
• Ability to diagnose and resolve complex, high pressure production issues
• Clear communication with both technical and non-technical stakeholders
• Ownership mindset and customer-oriented approach
• At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do.
• Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do.
• Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Employment details

• Location: Noida, India
• Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges.
• From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence.
• Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
• Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others.
• Over 2200 employees are working with Thales and its joint ventures in India.
• Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors.
• Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs.
• The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.
• Missions and Responsibilities
• Reliability & Operations
• Ensure high availability, performance, and scalability of Thales PAY Digital cloud services in line with customer SLAs/SLOs
• Respond to production incidents, lead troubleshooting efforts, and coordinate recovery actions
• Conduct post-incident analyses (RCA/postmortems) and implement long-term corrective and preventive actions
• Participate in on-call and incident escalation processes
• Automation & Infrastructure
• Design, develop, and maintain Infrastructure as Code (IaC) and automation solutions (Terraform, GitLab CI/CD, scripting)
• Support and validate cloud deployments of Thales PAY products (AWS / GCP / Kubernetes)
• Change & Release Management
• Provide technical expertise and risk assessment during Change Advisory Board (CAB) activities, especially for high-risk changes impacting customer SLAs
• Ensure proper change planning, validation, and rollback strategies
• Contribute to release readiness and operational acceptance
• Observability & Performance
• Implement and maintain monitoring, alerting, and observability across platforms (metrics, logs, traces)
• Continuously improve system monitoring, dashboards, and alert quality using tools such as Datadog and Splunk
• Perform capacity planning, performance tuning, and continuous technological watch
• Collaboration & Documentation
• Work closely with Product Owners and development squads to anticipate operational needs
• Provide technical input for new services and service evolutions
• Skills requirements (Domain/technical/soft)
• Location: Noida [India]