Site Reliability Engineer III (Kubernetes Platform)

Role overview

Site Reliability Engineer III (Kubernetes Platform) at Guidewire

Drive Reliability, Automation & Scale:

Responsibilities

• You will work closely with product development teams to influence system design, improve resilience, and ensure production readiness, while building the tools and frameworks that enable efficient, global, follow-the-sun operations.
• Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.
• Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
• Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort.
• Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.
• Improve Platform & Infrastructure:
• Contribute to core platform systems by building features, resolving issues, and enhancing reliability.
• Partner with development teams to ensure systems meet availability, performance, and scalability requirements.
• Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.
• Observability, Incident Management & Resilience:
• Build and maintain observability systems (metrics, logging, tracing, dashboards).
• Define and track Service Level Objectives (SLOs) and reliability metrics.
• Lead or contribute to incident response, root cause analysis, and blameless postmortems.
• Drive improvements toward self-healing systems and reduced operational toil.
• Security & Identity:
• Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.
• Ensure platform services meet security and compliance standards.
• Enablement & Collaboration:
• Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions.
• Create and maintain documentation, runbooks, and training materials.
• Mentor engineers and promote best practices in reliability engineering and automation.
• Who You Are
• Infrastructure Development:
• Strong programming skills in Python or Go (Java/Spring Boot is a plus).
• Deep experience with AWS and building/operating production systems at scale.
• Hands-on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking.
• Strong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.).
• Experience with Infrastructure as Code (Terraform, Terragrunt, or similar).
• Solid understanding of Linux systems and networking fundamentals.
• Observability & Operations:
• Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.
• Familiarity with incident management practices and production support in a microservices environment.
• Experience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus.
• Working knowledge of SSO, SAML, OAuth, and identity providers (Okta is a plus).
• Experience with AWS IAM (roles, policies, IRSA), VPC security groups, and Kubernetes security primitives (RBAC, network policies, pod security standards, secrets management).
• DevOps & Delivery:
• Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.
• Comfortable working in agile environments (Scrum, Kanban).
• Mindset & Collaboration:
• Strong troubleshooting and problem-solving skills with a proactive, systems-thinking mindset.
• Passion for automation: “If you have to do it more than once, automate it.”
• Excellent communication skills and ability to work across distributed teams.
• A collaborative team player who can influence, mentor, and lead through technical expertise.
• Demonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes.

Preferred qualifications and skills

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Experience supporting large-scale SaaS platforms
• AWS or Kubernetes certifications
• Exposure to modern platform frameworks such as KubeVela (OAM) or Crossplane
• Contributions to open-source projects
• Why Guidewire?
• Work on a mission-critical global platform used by leading P&C insurers worldwide
• Solve complex, real-world infrastructure problems at genuine scale
• Be part of a collaborative, high-impact engineering culture grounded in integrity, rationality, and collegiality
• Opportunity to shape the future of a rapidly evolving cloud platform
• A culture of curiosity and innovation where engineers are empowered to leverage AI and emerging technologies.

Employment details

• Location: India - Bangalore

About the employer

• As a Site Reliability Engineer III, on the Platform team, you will play a key role in designing, building, and operating the foundational infrastructure that powers Guidewire's SaaS platform.
• Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
• We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
• More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
• As a partner to our customers, we continually evolve to enable their success.
• We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
• Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
• For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
• Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
• We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
• Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
• Guidewire is proud to be a disability inclusive employer.
• We are committed to providing individualized accommodations and support to candidates for any part of our hiring process.
• If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.

Additional role details

• Summary
• Site Reliability Engineering (SRE) brings together software and systems engineering to design and operate large-scale, highly distributed, and fault-tolerant systems.
• You will focus on automation, reliability, scalability, and operability — ensuring our multi-tenant cloud platform consistently meets both functional and non-functional requirements.