Manager - Batch Processing

Role overview

Manager - Batch Processing at TransUnion CIBIL

Roles & Responsibilities

And

Responsibilities

• Manage day-to day operational activity, ensure adherence to SLA and TAT.
• Ensure continuous process improvement, follow standardized procedures and adopt automation initiatives within timeframe.
• Operational Processes:
• Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
• Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
• Uphold organization policies and standards, ensuring regulations are followed
• Independent and resourceful with the ability to identify opportunities to optimize performance
• Strong working knowledge of big data, data analysis and performance metrics
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Project Management:
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met
• Interdepartmental Co-ordination:
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Provide consulting during proposal phase led by Sales to secure the sale
• Required Knowledge And Experiences
• Experience and Skills
• Qualification: Master degree in business administration, preferably in the Financial Services industry.
• Minimum 6+ years of relevant experience.
• Hands on experience in managing operational processes.
• Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Strong working knowledge of industry regulations and legislative guidelines.
• Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving.
• Flexibility to travel as needed.
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
• TransUnion Overview:
• At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
• We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way.
• We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
• Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
• TransUnion Job Title
• Specialist II, Batch Processing

Employment details

• Maximize efficiency and productivity through process analysis and interdepartmental collaboration.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Location: Mumbai - One World Center [India]

Application details

• TransUnion's Job Applicant Privacy Notice
• https://www.transunion.com/privacy/global-job-applicant

Additional role details

• Team Overview
• We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years.
• As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems.
• We use information for good by analyzing credit information to generate solutions for institutions and consumers.
• Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
• We are in the business of building trust between organizations and consumers.
• It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
• We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging.
• We celebrate and respect the unique backgrounds and experiences that every individual brings to our team.
• Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status.
• We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals.
• We ensure a safe, productive, and harassment-free workplace for all.
• We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process.
• Please contact us to discuss any accommodations you may need.
• Culture and Values
• Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued.
• There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal.
• Our core values which we live by every day are integrity, People, Customer, and Innovation.
• What is excitement and passion for us?
• We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved.
• This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
• Dynamics of the Role
• Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies and standard procedure.
• Active and effective internal and external stakeholder engagement.
• Active involvement in MIS reporting, data submission, Audits, presentations and ongoing projects.