Technical Support Assistant - IT

Role overview

Technical Support Assistant - IT at Aabasoft

We are looking for a detail-oriented and client-focused professional to manage domain, SSL, payment gateway, and email-related activities, including registration and renewal.

The role involves collecting and updating client requirements for both website and desktop applications, preparing detailed reports for technical assistance requests, and providing timely support for resolving website and application-related issues.

The candidate will also act as the initial point of contact for domain and website-related concerns, handle client invoice generation and follow-ups, and manage Plesk and cPanel activities.

Additionally, the role includes maintaining detailed working logs with update and completion dates, attending client meetings to analyse and troubleshoot issues, and coordinating with the concerned teams to ensure timely resolution of support tickets.

Employment details

• Location: Kochi [India]