ERC Generalist 2

Role overview

ERC Generalist 2 at Adobe

Effective written and verbal communication skills.

Responsibilities

• You will work closely with Centers of Excellence (COEs) to find and apply effective solutions.
• Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter.
• Deliver consistent, compliant, and high-quality customer service.
• Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
• Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration.
• Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
• Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.
• Support the development and execution of global processes while ensuring regional alignment and compliance.

Required qualifications

• Experience Required: 6+ years of relevant HR Generalist experience.

Employment details

• Location: Bangalore [Karnātaka] [India]

About the employer

• Join Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions.
• Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Additional role details

• Reporting To: Mgr—ERC.
• You will handle various HR-related questions about policies, procedures, and programs.
• The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.
• Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning, and problem-solving capabilities.
• Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
• Maintain a data-driven approach, using insights to improve employee experience and streamline processes.
• Identify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.
• Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.
• Working with global teams in a highly matrixed global organization.
• Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.
• Strong customer-focused approach with a dedication to delivering outstanding employee experience.
• Proactive approach with the ability to anticipate needs and act with ownership.
• Practical problem-solving capability with good judgment.
• Critical thinking and analytical ability.
• Ability to clearly articulate problem areas and influence collaborators toward solutions.
• Strong solution-oriented focus with a continuous improvement approach.
• Empathy and sensitivity when handling employee matters.
• Ability to collaborate effectively across teams and functions.
• Comfort operating in ambiguity and navigating complex scenarios.
• Ability to thrive in a fast-paced, evolving environment.