Investigation Specialist

Role overview

Investigation Specialist at Amazon

Employment details

• Location: Hyderabad [Telangana] [India]

About the employer

• The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception.
• Scaling through technology, analytics & science and inverting the curve on headcount & cost growth.
• Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
• SEPO operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk.
• They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace.
• Investigators will be analytical and capable of succeeding in a fast-paced team environment.
• These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
• Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• SEPO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
• They may also be required to contact customers by phone.
• Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
• 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce
• Experience providing support and service to Customers Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner.