Executive-Operations

Role overview

Executive-Operations at American Express

Responsibilities

• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.

Required qualifications

• Minimum Qualifications Graduate with minimum 1 to 2 years’ experience Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required Able to prioritize and work well under pressure, with particular attention to detail Strong problem-solving skills Compliant with Company Policies and Procedures Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
• Minimum qualification: Bachelor's Degree

Preferred qualifications and skills

• Knowledge of excel, word and power point skill will be an added advantage.
• Good Presentation skills.

Employment details

• Location: Gurugram [HR] [India]

Additional role details

• How will you make an impact in this role?
• Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process Presentable while interacting with customers on video KYC calls Ensure error- free verification of card applications Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members.
• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Member’s for KYC Completion.
• Inbound Voice Servicing to assist Card Member’s with KYC inquiries.