Representative Quality

Role overview

Representative Quality at American Express

We are looking for someone who is not only detail-oriented and analytical, but also empathetic, adaptable, and able to thrive in collaborative environments.

Responsibilities

• You will be a key contributor to the success of the GPS Quality team by ensuring process compliance, identifying improvement opportunities, and helping others grow through feedback and partnership.

Required qualifications

• Advanced level of English & Japanese Language JLPT N3 Perform daily quality reviews for GPS processes in the Americas region Ensure alignment with documented procedures and compliance standards Provide timely, clear, and constructive feedback to peers and business partners Communicate observations with empathy and a solution-oriented mindset Support calibration sessions and help strengthen team alignment Partner with leadership to support coaching, trend analysis, and process improvement Build strong relationships within the team and with cross-functional stakeholders Foster an environment where collaboration and adaptability are part of everyday work Take initiative to identify opportunities that enhance both quality and team dynamics Language
• Advanced level of English & Japanese Language JLPT N3 The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
• A high level of numeracy and analytical skills is required Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential Ability to identify, gather and analyze complex information High level of customer focus with excellent problem-solving skills Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department Ability to work as part of a team ensuring team goals are achieved

Employment details

• Location: India

Additional role details

• As part of this role, you’ll be reviewing operational transactions, coaching team members through quality insights, and working closely with stakeholders to ensure customer and business needs are met with excellence.
• For EMEA & APAC including the Japan Market.
• Language