IN-Creative

Role overview

IN-Creative at Apple

Responsibilities

• Create interactive customer experiences that help others get the most from the Apple ecosystem.
• Support customers in setting up their devices.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Required qualifications

• Minimum qualification: You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Be proficient in the local language, both written and spoken.

Preferred qualifications and skills

• Preferred qualification: You can: Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. Understand the benefits of the Apple ecosystem and influence others to see those benefits. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Work in a fast-paced environment and balance multiple priorities at the same time.

Employment details

• Location: India

About the employer

• Apple Retail is where the best of Apple comes together.
• As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem.
• Deliver engaging Today at Apple sessions to encourage strong customer participation.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Additional role details

• We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
• We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
• Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products.
• Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
• Drive ownership by recommending solutions that meet customer needs.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.