Mid Salesforce L2 Support

Role overview

Mid Salesforce L2 Support at Ascendion

We are looking for a L2 Salesforce Support to join our team.

In this role, you will collaborate with L3 to resolve production issues.

Job Title: Salesforce L2 Support

Responsibilities

• Collaborate with L3 to resolve production issues. - Support L1.5 with next level triaging. - Participate in Major Incident calls and provide required support for issue resolution.

Required qualifications

• Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support. - Strong experience in Apex (Triggers, Classes), Flow and Debug Logs.
• Integration experience using REST API and SOAP API. - Strong experience in Incident Management, SLA handling and Troubleshooting production issues. - Good knowledge of SOQL for data analysis and fixes. - Primary / Should Have - Understanding of security and sharing rules at object, field and record level. - Understanding of Org hierarchy, roles, profiles and permission sets. - Experience with Jira, GitHub and Agile delivery.
• Experience in handling user access, deployments and coordination with L3 teams. - Secondary / Could Have - Salesforce Admin / App Builder Certification.
• Exposure to Omni- Channel, Email-to-Case.
• Exposure to Selenium and testing support.
• Basic understanding of monitoring and reporting. - Roles & Responsibilities - Perform in-depth analysis of incidents and provide workarounds for blocking issues. - Have a good knowledge of Integrating applications and collaborate in case issues transcend applications. - Perform Root Cause Analysis. - Handle user access, data fixes and basic deployments.

Employment details

• Location: Gurgaon Want to change the world?
• Let us know.
• Tell us about your experiences, education, and ambitions.
• Bring your knowledge, unique viewpoint, and creativity to the table.
• Let's talk!
• Location: Gurgaon [India]

About the employer

• Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact.
• We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation.
• Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
• Learn more at ascendion.com Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership.
• Come, change the world with us: - Build the coolest tech for world's leading brands - Solve complex problems – and learn new skills - Experience the power of transforming digital engineering for Fortune 500 clients - Master your craft with leading training programs and hands-on experience Experience a community of change makers!
• Join a culture of high-performing innovators with endless ideas and a passion for tech.
• Our culture is the fabric of our company, and it is what makes us unique and diverse.
• The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.