Auxilo - Workline is hiring for ‘Senior Executive - Customer Service’ Position

Auxilo · Mumbai

Collected role description

Auxilo - Workline is hiring for ‘Senior Executive - Customer Service’ Position at Auxilo

Handle customer queries, complaints, service requests, and escalations through calls and emails.

Coordinate with Collections, Credit, Sales, Operations, Finance, Legal, and other teams for timely resolution.

Ensure adherence to defined SLA/TAT and proactively follow up on pending cases.

Maintain accurate records of complaints, requests, escalations, and resolutions.

Prepare and maintain MIS reports on complaints, TAT, productivity, and resolution status.

Conduct quality checks on customer interactions and ensure professional, accurate, and policy-compliant communication.

Identify recurring customer issues and process gaps and support corrective actions.

Handle complex customer cases and ensure timely closure while maintaining a high level of customer experience.

Support junior team members with process guidance and customer-handling assistance, as required.

Excellent verbal and written communication skills Strong customer handling and problem-solving abilities Good stakeholder coordination skills Ability to handle escalations professionally Good knowledge of MS Excel and MIS reporting Strong follow-up and time-management skills Customer-centric approach with attention to detail Ability to work in a fast-paced environment Short Info Posted: 21 day(s) ago

Location: Mumbai
Corporate Office 1 Grade: Senior Executive Open positions: 1 Posted: 29-Sep-2026
Service’ Job opening in Mumbai
Corporate Office 1
Mumbai
Maharashtra
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Senior Executive
Customer Service 2387 NA Mumbai
Corporate Office 1 29-Sep-2026 Share this Job
Location: Mumbai - Corporate Office 1 [Maharashtra] [India]

Business: Auxilo Line of business: Credit & Collections Function: Customer Service

2 to 4 years