Implementation Senior Analyst

Role overview

Implementation Senior Analyst at athenahealth

This role partners closely with clients and internal teams to define scope, shape implementation strategy, manage day-to-day execution, and ensure successful outcomes across multiple concurrent initiatives.

This role requires someone who can confidently lead critical customer conversations, manage expectations, navigate ambiguity, and drive progress in a fast-paced environment.

Responsibilities

• Drive project scoping and strategy by translating customer needs into clear requirements, timelines, deliverables, and execution plans.
• Analyze and validate data to support project decisions, troubleshoot issues, and confirm successful delivery.
• Write and maintain SQL queries to extract, validate, reconcile, and analyze data as needed.
• Develop Python scripts or utilities to streamline analysis, automate repetitive work, or support technical troubleshooting.
• Work closely with engineering, product, operations, and client teams to unblock issues and ensure delivery.
• Support onboarding or mentoring of teammates on project process, technical workflows, and best practices.
• Perform other duties as assigned to support team objectives and customer success.
• Contribute to process improvements that strengthen delivery consistency and operational excellence.
• Support collaboration across distributed teams and time zones.
• Assist in maintaining effective project reporting, tracking, and communication practices.
• Help support scalable methods for managing complex customer-facing technical work.

Required qualifications

• Experience in US healthcare, health IT, or EHR-related work is required.

Preferred qualifications and skills

• Experience with Python scripting for automation, data handling, or technical analysis is preferred.

Employment details

• Location: Chennai [Tamil Nādu] [India]

About the employer

• The team supports customer-facing technical project delivery, implementation execution, and cross-functional coordination across internal and external stakeholders.

Benefits

• Bachelor’s degree in engineering, computer science, information systems, science, or a related field. 5+ years of experience in technical project management, implementation, healthcare IT, and data migration.

Additional role details

• The Senior Analyst is responsible for leading complex, customer-facing technical projects from discovery through delivery.
• The ideal candidate combines strong project management and client communication skills with enough technical depth to support data analysis, troubleshooting, and scripting work as needed.
• Team members work together to manage complex engagements, resolve issues, support delivery quality, and improve customer outcomes.
• The environment values clear communication, accountability, collaboration, and the ability to move between project management, data analysis, and technical problem-solving as needed.
• Lead end-to-end technical projects, including discovery, scoping, planning, execution, testing, implementation, and post-go-live support.
• Own customer-facing project conversations, including strategy sessions, status updates, risk management discussions, issue resolution, and executive-level stakeholder communication.
• Manage day-to-day project operations, including timelines, dependencies, action items, escalations, and cross-functional coordination.
• Partner with clients and internal stakeholders to align on goals, priorities, assumptions, and implementation approach.
• Identify technical, operational, and data-related risks early and drive mitigation plans.
• Resolve complex issues involving data discrepancies, workflow mismatches, integration challenges, or process breakdowns.
• Document project scope, requirements, decisions, risks, and outcomes in a clear and organized manner.
• Manage multiple concurrent projects with competing priorities while maintaining high-quality execution.
• Recommend process improvements and contribute to scalable delivery methods and operational excellence.
• Serve as a trusted advisor to customers, helping them navigate technical complexity and make informed implementation decisions.
• Use AI-assisted tools to accelerate analysis, support scripting and troubleshooting, and improve project documentation while applying human judgment to verify outputs.
• Participate in knowledge sharing and best-practice development across the team.
• Strong experience managing customer-facing technical engagements and critical stakeholder conversations.
• Proven ability to drive scoping, planning, and strategy for complex technical projects.
• Hands-on experience managing projects end to end in a fast-paced environment.
• Proficiency in SQL for data querying, validation, reconciliation, and analysis.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences.
• Demonstrated ability to manage multiple priorities and deadlines independently.
• Comfort working with distributed teams across geographies and time zones.
• Proficiency in Microsoft Excel and other standard project or data tools.
• Experience with Salesforce, Smartsheet, Jira, or similar tools is a plus.
• Ability to adapt quickly, operate with urgency, and thrive in a collaborative environment.
• PMP certification is an added advantage.
• Expected Education & Experience.