Implementation Associate

Role overview

Implementation Associate at athenahealth

The role manages a high-volume portfolio of new interface builds and modifications to existing interfaces; coordinates technical, functional, and quality requirements; resolves connectivity and electronic data interchange issues; and communicates project status, risks, and timelines to clients, vendors, and internal stakeholders.

Responsibilities

• Manage a high volume of projects and tasks with competing priorities, maintaining clear ownership, accurate documentation, and timely delivery.
• Analyze and resolve issues involving connectivity, electronic data interchange, HL7 messaging, and related integration components.
• Collaborate with Customer Success Managers, Program Managers, Product, Development, Customer Support Center teams, and other partners to ensure successful ambulatory interface engineering engagements and implementations.
• Maintain effective working relationships with interface vendors, clients, and geographically distributed internal teams.
• Lead or contribute to cross-functional initiatives, operational projects, and process-reengineering efforts that advance organizational capabilities.
• Support the training, onboarding, and mentoring of new hires.
• Support the Operations Manager with responsibilities, including communicating team performance and operational risks.
• Monitor and contribute to team performance and metrics, including routine review of daily, weekly, and monthly production and quality reports.
• Perform other duties assigned by the Operations Manager to optimize and expand operational support.

Preferred qualifications and skills

• Preferred: Healthcare domain experience, including interfaces and integration engines; knowledge of HL7 standards, patient safety, HIPAA, EMR systems, and hospital or ambulatory workflows; basic SQL knowledge; and a project management certification.

Employment details

• Location: Chennai [Tamil Nādu] [India]

Application details

• Team members apply data-driven analysis and structured problem-solving to deliver effective outcomes.

About the employer

• The team combines a shared commitment to improving healthcare with technical expertise across integration components, including HL7, networking protocols, VPN, SSH, SFTP, and XML.

Benefits

• Knowledge of hospital or ambulatory workflows and healthcare information systems further strengthens the team’s ability to develop practical, client-focused solutions.
• Bachelor’s or master’s degree in Engineering, Computer Science, Science, Statistics, Management, or another quantitative field. 8+ years’ of overall experience in Technical Support, Operations, IT/ITES, healthcare, or a related field.

Additional role details

• The ideal candidate can also support people management and team coordination.
• Team members operate across geographies and manage competing priorities in a collaborative, Agile, and Lean-oriented environment.
• Success requires proactive communication, careful listening, sound judgment, attention to detail, and the ability to translate business problems and use cases into practical technical solutions or workarounds.
• Build, test, deliver, maintain, and support integrations for new and existing client interfaces.
• Partner with the Interface Development team to customize integrations and incorporate technical, functional, and quality-assurance requirements.
• Communicate integration status, risks, dependencies, and timelines to clients, vendors, and athenahealth stakeholders.
• Engage clients and external stakeholders to define business problems and use cases, evaluate the advantages and limitations of available approaches, and develop appropriate technical solutions or workarounds.
• Identify workflow deficiencies and operational breakdowns, then contribute to solutions that improve outcomes, efficiency, and quality.
• Optimize workflows to reduce waste and improve consistency.
• Continually assess team operations and processes and recommend measurable improvements.
• Two to three years of project management experience, including technical projects with significant cross-functional interdependencies.
• Strong written and verbal communication skills, with the ability to engage effectively with geographically dispersed teams in India and the United States.
• Demonstrated ability to explain technical issues, resolve problems, and apply logical, analytical, and data-driven decision-making.
• Advanced Microsoft Excel proficiency and a commitment to continually developing technical skills.
• Ability to manage multiple priorities, collaborate effectively, and deliver results in an Agile and Lean-oriented environment.
• Capability in people management and team leadership, including supporting the manager with delegated supervisory responsibilities and performance updates.
• Availability to work during US business hours, from 5:30 PM to 2:30 AM IST.
• Expected Education & Experience.