Global IT Quality Engineer Manager

Role overview

Global IT Quality Engineer Manager at BCG

Responsibilities

• Lead and mentor quality engineers across manual and automated testing, providing technical guidance, coaching, and quality oversight.
• Drive automation initiatives to improve test coverage, efficiency, reliability, and release confidence.
• Collaborate with development and DevOps teams to integrate automated testing into CI/CD pipelines and enable continuous testing.
• Lead defect triage and root cause analysis for complex or recurring issues and work with engineering teams on preventive actions.
• Track and report quality metrics, including defect trends, test coverage, automation coverage, and defect leakage, to identify risks and improvement opportunities.
• Provide quality assessments and recommendations to support release readiness and release decisions.
• Drive adoption of established QA practices and foster a quality-first culture within the VMS team. 8+ years of experience in Software Quality Assurance / Quality Engineering, with expertise in both manual and automation testing.
• Work Management & Organization.

Required qualifications

• Key Skills.
• You’re Good At.
• Technical Leadership.
• For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

Preferred qualifications and skills

• Experience with API testing using Postman; knowledge of REST Assured or similar frameworks is an advantage.

Employment details

• Location: Gurgaon [Haryana] [India]

Additional role details

• This is a hands-on technical leadership role focused on ensuring the quality, reliability, and scalability of enterprise SaaS applications through effective manual and automated testing.
• Develop and execute test strategies for the VMS product/platform, aligned with established quality engineering standards.
• Remain hands-on with test automation, contributing to framework development, implementation, and code reviews.
• Ensure comprehensive testing of VMS workflows, business rules, APIs, integrations, databases, and backend services.
• Partner with product owners, business analysts, and engineers to translate requirements into effective test scenarios, including negative, boundary, integration, and edge cases.
• Recommend and adopt appropriate testing tools and technologies to improve quality engineering effectiveness.
• Strong hands-on experience developing and maintaining automated test suites and frameworks.
• Experience testing workflow-driven enterprise platforms such as Vendor Management, Procurement, Contract Lifecycle Management (CLM), HR, or similar business applications.
• Experience across functional, integration, regression, API, UI, end-to-end, and data validation testing.
• Experience working with APIs, databases, backend services, and enterprise system integrations.
• Experience integrating automated testing into CI/CD pipelines.
• Experience working in Agile/Scrum environments with globally distributed, cross-functional teams.
• Experience testing SaaS-based Vendor Management or Procurement platforms such as SAP Fieldglass, Coupa, or similar enterprise workflow applications.
• Experience with performance and load testing.
• Exposure to AI-enabled testing tools or applications of AI within Quality Engineering.
• Strong understanding of QA methodologies, SDLC, STLC, Agile testing practices, and Quality Engineering principles.
• Hands-on expertise with Playwright (preferred) or Selenium.
• Experience with automation approaches such as Page Object Model (POM), Hybrid, and Data-Driven frameworks.
• Proficiency in Java, JavaScript, TypeScript, or Python for automation scripting.
• Experience with test and defect management tools such as JIRA, Zephyr, and QMetry.
• Experience with Git and CI/CD tools such as Jenkins, GitHub Actions, or equivalent technologies.
• Strong understanding of enterprise SaaS applications, APIs, integrations, databases, and workflow-driven systems.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• You’ll work with a globally distributed, cross-functional team of product owners, business analysts, software engineers, DevOps engineers, architects, quality engineers, and business stakeholders in a fast-paced Agile environment.
• As a hands-on technical quality leader, you will mentor quality engineers and partner with product and engineering teams to ensure quality is embedded throughout the development lifecycle.
• Providing clear technical direction while remaining hands-on when needed.
• Coaching and developing quality engineers.
• Raising engineering standards through constructive reviews and knowledge sharing.
• Problem Solving & Decision Making.
• Anticipating risks and identifying issues early.
• Making pragmatic, risk-based decisions while balancing quality, timelines, and business priorities.
• Navigating complex technical and business problems with sound judgment.
• Communication & Collaboration.
• Communicating clearly with both technical and non-technical stakeholders.
• Influencing teams and building alignment across functions and geographies.
• Giving and receiving constructive feedback effectively.
• Managing multiple priorities in a dynamic environment.
• Demonstrating strong attention to detail while maintaining focus on broader outcomes.
• Taking ownership and driving work through to completion.
• Customer & Business Focus.
• Understanding business workflows and the impact of product quality on users.
• Balancing technical quality with business needs and user experience.
• Maintaining a strong focus on reliable and scalable product outcomes.
• Challenging existing ways of working and identifying practical opportunities for improvement.
• Staying current with evolving quality engineering technologies and practices.
• Promoting learning, experimentation, and continuous improvement within the team.
• Values & Ethics.
• Demonstrating accountability, sound judgment, and integrity.
• Handling confidential business and user information appropriately.