Global Employee Relations Director

Role overview

Global Employee Relations Director at BCG

The role holder must demonstrate cultural awareness, and an ability to work easily with a global stakeholder group in a matrixed, distributed and complex international environment.

Highly developed quantitative and qualitative analytical skills, as the role requires interpretation, communication and contextualisation of often complex data, at all levels of the organisation, from MDSPs to colleagues at more junior levels.

The role of the COE is to guide, train, influence and advise.

The role holder must be a confident and assured individual, with the ability to persuade, advise and influence at all levels in the organisation, including at MDSP level.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

Responsibilities

• Provide structure, competence and process for managing, addressing, recording and reporting on global ER matters.
• Lead and manage BCG’s complex, sensitive and high-risk ER matters and investigations, particularly those involving senior stakeholders or significant employment, regulatory, litigation or reputational risks.
• Design end user reports for CMV data that enable users of the system to self serve.

Employment details

• Location: London [United Kingdom], Lisbon [Portugal], München [Germany], Gurgaon [Haryana] [India]

About the employer

• To enable and encourage a safe speak up culture, delivering world class case management when issues arise, reinforcing BCG's standing as a values led organisation.
• Encourage rigor, high standards and completeness in the use of BCG’s ER case management system.

Additional role details

• We ensure all employment related investigations are conducted by appropriately trained and experienced investigators, that outcomes are calibrated against fairness and appropriateness, and that decision makers can make informed decisions following investigations.
• This role reports directly to the Global Senior Director of the ER COE who reports to the Global CHRO.
• Define and refine the global ER Operating model, to ensure it is responding to the changing needs of the organisation.
• Provide expertise and consultation to the business in addressing employee behavior, including the development and delivery of appropriate interventions that align with the firm’s values and processes.
• Resolve complex workplace matters, including using early dispute resolution techniques to prevent needless escalation.
• In collaboration with legal counsel, provide effective guidance, advice and referrals on policies, procedures and laws and regulations to ensure compliance with policies and local employment laws.
• Supervise the drafting, review, maintenance, and communication of HR policies and procedures in compliance with local employment laws.
• Audit HR practices in conjunction with HR colleagues to ensure regulatory compliance.
• Develop and deliver training for the end users of the system, including ‘white glove’ one to one training for senior stakeholders.
• These reports must be robust, insightful, and comprise a mix of data and compelling narrative.
• Ensure all matters reported through the various platforms (eg Ombuds and Speak Up), are investigated, resolved and reported on.
• Collate, present and contextualise misconduct data as required by regulators and auditors.
• Identify emerging employment and workplace risks and translate these into proactive ER priorities, interventions and capability-building initiatives.
• Continue to strengthen and evolve the ER Networks across the firm, sustaining an engaged community of ER practitioners and developing communities of practice that enable colleagues to share expertise, solve common challenges, build capability and drive greater consistency in ER practice globally.
• A track record in building sustainable and trusting relationships with senior HR colleagues and senior leaders to pre-empt, understand and respond to ER needs across the world.
• Deep expertise of leading complex and high risk investigations, including managing senior stakeholders and advising on cases with potentially very serious consequences.
• Previous experience of successful and scalable ER training interventions to prevent and mitigate typical ER issues.
• Ability to interpret ER case data and translate it into meaningful trends and patterns to enable informed decisions and effective employment risk management.
• Your ability to be persuasive, pragmatic and credible, with the judgement and confidence to advise HR colleagues and senior leaders on sensitive, complex and high-risk matters, including those with potential litigation, regulatory or reputational implications.
• Ability to work in close partnership with critical stakeholders such as Legal and Compliance, earning their trust as a credible counterpart.
• Successful management of large scale change projects.
• The knack of flexing your approach according to the situation and the experience of those you are supporting.
• Both require expert judgement, credibility and confidence.
• The understand of the criticality of keeping the employee experience front and centre of decisions and actions. 10-15 years of HR/ER experience, including investigations and training at a senior level, in large, complex multinational organisations, with a proven ability to work with people at all levels in an organisation, and from all parts of the world.
• Must work confidently in an often ambiguous environment, and balance occasional conflicting stakeholder rights (eg, those who believe they have the right to make certain decisions, or to know of confidential matters).
• Must be able to work efficiently with case management systems, HR systems and data, and the entire Microsoft office product suite.
• Equally, the ability to relate to and resonate with those at a more junior level of the organisation is very important.
• Excellent written and verbal communication skills, and an ability to turn around highly impactful and concise PowerPoint presentations.
• Bachelor’s degree.