Operational Lead - Codebeamer Platform

Role overview

Operational Lead - Codebeamer Platform at BMW TechWorks India

Responsibilities

• You will operate the platform in a hybrid setup during an active cloud transformation: keeping the current on-premise environment stable while we migrate the application to Azure and the Oracle database to OCI – our intended target architecture – ensuring stability across both worlds throughout the transition.

Required qualifications

• Must have technical skill Bachelor's degree in Computer Science, IT, Engineering, or a related field. 7+ years in IT operations, platform management, or site reliability engineering – with both on-premise and public-cloud operations.

Preferred qualifications and skills

• Database experience – Oracle preferred (our target, including Oracle@OCI); ability to adapt to alternatives such as PostgreSQL.
• Good to have technical skills Experience with Codebeamer or similar ALM tools (JIRA, Polarion, Azure DevOps).

Employment details

• Location Pune Experience Number of openings 1 What awaits you/ Job Profile We are looking for a strong Operational Lead to own and drive the operations and maintenance of the Codebeamer Platform at BMW.
• Support model: 08:00–17:00, Mon-Fri (CET/CEST), On-Call support after working hours as per requirement What should you bring along Platform Operations – ensure stable, secure, performant operation; monitor health, availability, and performance; define and track SLAs/SLOs.
• Comfortable in a hybrid environment, running on-premise and cloud in parallel during a migration.
• Location: Pune [Maharashtra] [India]

Application details

• Codebeamer (PTC) is BMW's enterprise-wide Application Lifecycle Management (ALM) system, used by thousands of users across multiple business units with tailored configurations.
• Infrastructure & Middleware – application servers (Tomcat, Payara), web servers (Apache HTTP), database operations, and verified, tested backups for all critical data.
• Application server experience (Tomcat, Payara/Glassfish) including performance troubleshooting (thread-pool tuning, thread dumps, CPU- vs. memory-bound analysis, job concurrency).

Additional role details

• Role Operational Lead – Codebeamer Platform About the UNIT/ Unit Overview ALM – Codebeamer Platform.
• The platform is currently hybrid and in an active cloud transformation (application to Azure, Oracle database to OCI).
• You will be responsible for ensuring platform stability, availability, and performance, leading the operations team, coordinating incident management, and driving continuous improvement of operational processes.
• You will lead a team of specialists (Linux, database, cloud, middleware) rather than doing everything yourself: your strength is breadth, sound judgement, and orchestrating the right expertise across domains.
• As we validate the target architecture during the migration, you help assess real-world constraints (such as latency) and recommend well-founded refinements.
• Incident & Problem Management – own the process end-to-end; coordinate multi-level support and vendor escalation; drive root cause analysis.
• Support Organization – manage support processes and escalation paths; coordinate with PTC vendor support; track support metrics.
• Monitoring & Alerting – maintain dashboards and alerting; establish capacity and growth monitoring to anticipate limits early.
• Platform Maintenance – patches, updates, configuration changes; coordinate version upgrades; data lifecycle and housekeeping.
• Linux System Administration – hands-on administration, cron/systemd, log analysis, and filesystem diagnostics (disk, inode, directory-level).
• Security & Access – SSO integration (OIDC, OAuth 2.0, SAML); coordinate with IAM/security; ensure compliance with BMW standards.
• Hybrid & Cloud Operations – run on-premise and cloud (Azure app, OCI database) in parallel; manage hybrid connectivity; validate and refine the target architecture.
• Operations Team Leadership – lead, mentor, and develop the team; define roles and on-call rotations.
• Stakeholder Coordination – align with Product Owners, Agile Master, and Munich; participate in change advisory boards.
• Go-Live Gateway Reviews – assess business-unit releases for operability and supportability; expand acceptance criteria; condition or block go-lives that are not operable.
• Process Improvement & Automation – reduce manual effort through scripting, tooling, and DevOps practices.
• Documentation & Knowledge Management – maintain runbooks and SOPs; ensure knowledge transfer and cross-training.
• Experience operating large-scale enterprise systems (1000+ users, mission-critical).
• Strong Linux administration (RHEL/CentOS); proficient with grep, sed, find, awk, cron, systemctl, journalctl; solid filesystem diagnostics (disk space, inodes, directory-level limits).
• Web server experience – Apache HTTP Server (load balancing, reverse proxy, URL rewriting).
• Cloud operations – hands-on running enterprise applications in a public cloud (Azure and OCI are our targets): compute, networking, storage, monitoring, backup.
• Incident and problem management in multi-level support organizations.
• Monitoring tools – Prometheus, Grafana, Nagios, Zabbix, or similar.
• SSO/IAM integration – OpenID Connect, OAuth 2.0, SAML.
• Strong analytical and troubleshooting skills.
• Team leadership experience – leading 5+ people in an operations context.
• Fluent in English (written and spoken); German is a plus.
• Experience with PTC products and vendor support processes, including driving vendor accountability.
• Knowledge of BMW IT processes and organizational structure.
• Cloud migration experience – lift-and-shift / re-platforming of enterprise applications to Azure / OCI.
• Azure and/or OCI certifications.
• Hybrid and multi-cloud networking – VPN/ExpressRoute, DNS, identity federation, cross-cloud interconnect.
• Containerization (Docker, Kubernetes) and cloud platforms (Azure, AWS, OCI).
• Familiarity with CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps).
• Infrastructure as Code (Terraform, Ansible, Bicep/ARM, Puppet).
• ITIL certification or experience with ITIL-based service management.
• Log aggregation tools (ELK Stack, Splunk).
• Knowledge of automotive compliance requirements (ISO 27001, TISAX).
• Scripting skills – Bash, Python, or PowerShell.