SAP Customer Service Functional Consultant

Role overview

SAP Customer Service Functional Consultant at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.

Responsibilities

• Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
• Provide end-user support, conduct testing, prepare functional specifications, and drive continuous process improvements.

Employment details

• Location: Gandhinagar [Pune] [Mumbai (ex Bombay)] [Bangalore] [Mumbai] [India]

About the employer

• We offer a range of career paths and internal opportunities within Capgemini group.
• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
• Make it real | www.capgemini.com

Benefits

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

Additional role details

• Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
• Your Role: Lead requirement gathering, solution design, and implementation of SAP Customer Service (CS) processes aligned with business objectives.
• Collaborate with cross-functional teams across SAP SD, PM, MM, and FI modules to deliver integrated business solutions.
• Your Profile: 6-12 years of overall experience with strong hands-on expertise in SAP Customer Service (CS) module implementation and support projects.
• Proven experience in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions.
• Strong understanding of integration points between SAP CS and related modules such as SD, PM, MM, and Finance.
• Excellent stakeholder management, communication, and analytical skills with experience working in global project environments.
• What you will love about working with us: You can shape your career with us.
• You will also get personalized career guidance from our leaders.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
• We imagine the future of organizations and make it real with AI, technology and people.
• With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
• We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
• The Group reported 2024 global revenues of €22.1 billion.