BGSW_2026_IT_Manager_SDM

Role overview

BGSW_2026_IT_Manager_SDM at Bosch Global Software Technologies

Role Summary The Engagement Manager & Account Manager is accountable for end-to-end ownership of customer engagement , encompassing account management, service delivery, and project/program execution across Managed Services (Infrastructure SAP) and development initiatives .

Responsibilities

• The role demands strong customer-facing leadership , with the ability to engage CXOs including the CEO , translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance.
• Prior program or project management experience and mandatory hands-on exposure to either Infrastructure or SAP landscapes are essential.
• Educational qualification: Bachelor’s degree in Engineering / MCA / MBA.
• Account & Engagement Management Own the overall customer relationship as the single point of accountability for IT delivery and operations.
• Build and sustain trusted relationships with CEO, CXOs, and senior business stakeholders .
• Act as a strategic partner, aligning IT initiatives with business priorities and long-term roadmap.
• Drive customer satisfaction, retention, and growth of the account.
• Stakeholder Management & Business Alignment Engage deeply with customer business stakeholders across Manufacturing (mandatory) , Purchasing, Sales, and Finance functions.
• Translate business requirements into service roadmaps, project charters, and execution plans .
• Lead executive governance forums , steering committees, and periodic CEO-level reviews.
• Manage escalations proactively and drive resolution to closure.
• Program / Project Delivery Ownership Own end-to-end delivery of multiple programs and projects including enhancements, CRs, and transformation initiatives.
• Execute delivery using Agile, Waterfall, or Hybrid models , based on engagement needs.
• Ensure adherence to scope, schedule, cost, quality, and risk parameters.
• Drive delivery predictability through structured planning, tracking, and reporting.
• Managed Services Ownership (Infra & AMS) Govern IT Infrastructure and/or SAP AMS operations, ensuring SLA adherence and service stability.
• Oversee incident, problem, change, and release management processes.
• Ensure seamless coordination between operations, CR delivery, and project teams.
• Drive continuous service improvement, automation, and operational efficiency.
• Financial & Commercial Management Own account-level financials , including service budgets, project costs, forecasting, and margins.
• Drive cost optimization, productivity improvements, and value realization.
• Ensure commercial governance, contract compliance, and financial predictability.
• Governance, Risk & Compliance Establish and run strong account governance aligned to ITIL and organizational standards.
• Identify and mitigate delivery, operational, and financial risks.
• Ensure audit, security, and compliance adherence across services and projects.
• Team Leadership Lead cross-functional teams spanning delivery, operations, and partners.
• Drive accountability, performance management, and capability development.
• Foster a customer-centric, outcome-driven delivery culture.

Required qualifications

• 15-18 years Mandatory Experience Prior experience as Program Manager / Project Manager in enterprise IT environments.
• Mandatory domain background in either Infrastructure or SAP (one is compulsory).
• Strong experience managing Managed Services (Infra and/or AMS) alongside projects.
• Proven ability to manage senior customer stakeholders, including CXOs and CEOs .
• Functional & Technical Skills Strong understanding of Manufacturing business processes (mandatory) , with working knowledge of Purchasing, Sales, and Finance.
• Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models .
• Strong financial acumen with experience in budgeting, forecasting, and P&L management .
• Excellent communication, negotiation, and conflict-resolution skills.

Preferred qualifications and skills

• PMP / PRINCE2 / Agile certification preferred.
• ITIL certification is an advantage

Employment details

• Location: Pune [India]

About the employer

• Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions.

Additional role details

• With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
• Roles &