Vice President, Production Services Application Support

Role overview

Vice President, Production Services Application Support at BNY Mellon

We’re seeking a future team member for the role of Vice President, Production Support to join our Global Clearing team.

Required qualifications

• Bachelor's degree in computer science or related discipline, or equivalent work experience required.
• AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows
• 6-12 years in production support (L2) for both mainframe and Java technologies.
• Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.
• Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).
• Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employment details

• Location: Pune [Mh] [India]

Application details

• Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.

Additional role details

• At BNY, our culture allows us to run our company better and enables employees’ growth and success.
• As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets.
• Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
• Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent.
• Together, we power the future of finance – and this is what #LifeAtBNY is all about.
• Join us and be part of something extraordinary.
• This role is located in Pune, Maharashtra In this role, you’ll make an impact in the following ways: Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
• Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
• Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
• Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
• Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
• Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
• Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.
• To be successful in this role, we’re seeking the following: