Technical Account Manager

Role overview

Technical Account Manager at Clarisights

You'll work hands-on with a small portfolio of large international customers.

Responsibilities

• Your day-to-day:
• Run working sessions with your customers' analytics and marketing leads — understand their reporting needs and translate them into dashboards, calculated metrics, and data models inside Clarisights
• Investigate data questions that span SQL, our ingestion pipelines, and the customer's own sources ("why is this number different from what Meta Ads Manager shows?")
• Own the technical side of pilots and new customer onboarding — defining success criteria, building the initial reporting setup, and getting accounts to production-grade within the first few weeks
• Build and optimise reports and dashboards that hundreds of marketers inside our customer accounts use daily
• Translate customer requests into clear technical specs for our Product and Engineering teams, and help prioritise what gets built
• Spot expansion opportunities within customer organisations and feed them back to sales
• This isn't a ticket-queue support role.
• You own outcomes for your accounts and have direct relationships with senior stakeholders on the customer side.
• What you'll bring
• If you trained as an engineer but realised you'd rather solve problems alongside people than alone with an IDE, this role is for you.
• A degree in engineering
• 3–6 years in a technical, customer-facing role — Technical Account Management, Solutions Consulting, Implementation Consulting, Analytics Consulting, or similar
• Strong SQL and experience working with large, messy datasets
• Excellent written and verbal English — you'll be in daily contact with marketing and analytics teams across Europe and the US
• A first-principles problem-solver: when customers bring vague problems, your instinct is to ask sharp clarifying questions and guide the customer on the best approach
• Ability to explain technical concepts cleanly to non-technical stakeholders

Preferred qualifications and skills

• Hands-on experience building reports or dashboards in at least one BI tool (Looker, Tableau, Metabase, Power BI, Mode, or similar)
• Background in performance marketing, growth, or marketing analytics — familiarity with platforms like Meta Ads, Google Ads, TikTok Ads, or MMPs (AppsFlyer, Adjust, Branch)
• Python or R for data analysis
• Exposure to data warehousing (BigQuery, Snowflake, Redshift) or ETL concepts

Employment details

• Hybrid working from our Bengaluru office
• Direct exposure to some of the most sophisticated marketing teams in the world.
• The technical and commercial learning curve here is steep and durable — people who do this role for two years can go almost anywhere in SaaS or analytics next.
• Location: Bengaluru [India]

Application details

• Our process takes 2–3 weeks end to end:
• Recruiter conversation (15 min) — we walk you through the opportunity and learn about your background
• Culture Fit Interview - ( 30 mins ) - we will outline the opportunity, review your work experience, and look for signs and evidence of culture fit.
• Customer Success team interview — ( 45-60 mins ) technical conversation focused on data analysis and problem-solving
• Take-home assignment — a realistic data + presentation exercise; you'll get a short briefing call with a peer, and we expect submissions back within a week
• Assignment presentation (60–90 min) — present and discuss your work with the team
• Founder conversation — meet at least one of our founders
• Offer — close on comp and start date with our talent team
• Clarisights is an equal-opportunity employer.
• We welcome applicants from all backgrounds and are committed to building a team that reflects the diversity of the customers we serve.

Benefits

• like health insurance, meals at work, learning and conference budget….