Senior Staff Software Engineer - Engineering Escalations

Role overview

Senior Staff Software Engineer - Engineering Escalations at Druva

This role will require excellent communication skills as you will collaborate with Product Management, CloudOps, Development & Customer-Facing Teams to refine requirements, product architects to propose architectural changes, and other product owners to drive features for usability/supportability/quality.

Responsibilities

• Drive validation of future releases in a staging environment for customer use cases, a gatekeeper for product release and quality assurance.

Preferred qualifications and skills

• Desirable Skills:
• Knowledge of the Backup or Storage domain will be an advantage.

Employment details

• Location: Pune [Maharashtra] [India]

About the employer

• About Druva
• Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
• Visit druva.com and follow us on LinkedIn , X and Facebook .

Additional role details

• Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI.
• The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments.
• Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
• As a Senior Staff Software Engineer - Escalations, you will be responsible for fixing product bugs and delivering code changes to the Production part of product reliability, resiliency, stability & sustenance for all Druva SaaS Customers.
• Key Skills:
• 6 -9 years of experience in a combination of Development and Sustenance roles.
• Extensive hands-on experience in Go/Python on Unix/Linux or Windows platform.
• Excellent programming skills along with Data structures, Algorithms, and Design Concepts.
• Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.
• Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internal stakeholders.
• Experience in enterprise software, deep knowledge of software development including threading, network, and disk IO, data transformations, data integrity, systems management, systems administration, and monitoring.
• Exposure to specific technologies around Office 365/VMWare/HyperV/Nutanix/FS/NAS
• 6+ years of software development experience in Python/Golang
• Experience in the development of complex, scale-out, distributed systems based on Service Oriented Architecture/Micro services
• Experience in Cloud Technologies (preferably AWS)
• Role and Responsibilities:
• Suggest and propose solutions to complex design problems for respective technology/workload.
• Fix Product Bugs and deliver code changes to Production.
• Work closely with the Sales/Tech Support/Customer Success/Professional Services team assisting them on their POCs and Implementation Projects.
• Own and drive the Cloud Production issues for investigation and RCA, delivering a solution and working with the extended development teams.
• Partner with respective scrum teams and Product Management for feature design & product improvements.
• Ensure communication flows well cross-functionally for product updates and known issues.
• Qualification
• B.Tech/B.E/M.E/M.Tech (IT or Computer Science) or equivalent