Desktop Executive - Support (R-19817)

Role overview

Desktop Executive - Support (R-19817) at Dun & Bradstreet

Employment details

• Location: Mumbai Payroll: Partner's Payroll
• service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.
• Key Requirements 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and mac OS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple mac OS, and ITIL certifications are an added advantage.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ. apply for this job Dun & Bradstreet Home Page Jobs powered by
• Location: Mumbai - India

Additional role details

• Designation: Desktop Specialist.
• Function: IT.
• SBU: Technology.