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Customer-Centric Market Research & Customer Success Internship

ePayLater ยท Mumbai

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Collected role description

Role overview

Customer-Centric Market Research & Customer Success Internship at ePayLater

Employment details

  • Location: Mumbai [India]

Additional role details

  • ๐–๐ก๐ฒ ๐“๐ก๐ข๐ฌ ๐๐ซ๐จ๐ฃ๐ž๐œ๐ญ? ๐ธ๐‘ฃ๐‘’๐‘Ÿ ๐‘ค๐‘œ๐‘›๐‘‘๐‘’๐‘Ÿ๐‘’๐‘‘ ๐‘คโ„Ž๐‘Ž๐‘ก ๐‘๐‘ข๐‘ ๐‘ก๐‘œ๐‘š๐‘’๐‘Ÿ๐‘  ๐‘Ÿ๐‘’๐‘Ž๐‘™๐‘™๐‘ฆ ๐‘ค๐‘Ž๐‘›๐‘ก โ€” ๐‘Ž๐‘›๐‘‘ ๐‘คโ„Ž๐‘ฆ ๐‘กโ„Ž๐‘’๐‘ฆ ๐‘โ„Ž๐‘œ๐‘œ๐‘ ๐‘’ ๐‘œ๐‘›๐‘’ ๐‘๐‘Ÿ๐‘Ž๐‘›๐‘‘ ๐‘œ๐‘ฃ๐‘’๐‘Ÿ ๐‘Ž๐‘›๐‘œ๐‘กโ„Ž๐‘’๐‘Ÿ? ๐ด๐‘ก ๐‘’๐‘ƒ๐‘Ž๐‘ฆ๐ฟ๐‘Ž๐‘ก๐‘’๐‘Ÿ, ๐‘ค๐‘’โ€™๐‘Ÿ๐‘’ ๐‘›๐‘œ๐‘ก ๐‘”๐‘ข๐‘’๐‘ ๐‘ ๐‘–๐‘›๐‘” โ€” ๐‘ค๐‘’โ€™๐‘Ÿ๐‘’ ๐‘ ๐‘ก๐‘’๐‘๐‘๐‘–๐‘›๐‘” ๐‘–๐‘›๐‘ก๐‘œ ๐‘กโ„Ž๐‘’ ๐‘š๐‘Ž๐‘Ÿ๐‘˜๐‘’๐‘ก, ๐‘ก๐‘Ž๐‘™๐‘˜๐‘–๐‘›๐‘” ๐‘ก๐‘œ ๐‘Ÿ๐‘’๐‘Ž๐‘™ ๐‘๐‘ข๐‘ ๐‘ก๐‘œ๐‘š๐‘’๐‘Ÿ๐‘ , ๐‘Ž๐‘›๐‘‘ ๐‘ก๐‘ข๐‘Ÿ๐‘›๐‘–๐‘›๐‘” ๐‘Ÿ๐‘Ž๐‘ค ๐‘–๐‘›๐‘ ๐‘–๐‘”โ„Ž๐‘ก๐‘  ๐‘–๐‘›๐‘ก๐‘œ ๐‘Ÿ๐‘’๐‘Ž๐‘™ ๐‘–๐‘š๐‘๐‘Ž๐‘๐‘ก. ๐‘‡โ„Ž๐‘–๐‘  ๐‘–๐‘›๐‘ก๐‘’๐‘Ÿ๐‘›๐‘ โ„Ž๐‘–๐‘ ๐‘–๐‘  ๐‘ฆ๐‘œ๐‘ข๐‘Ÿ ๐‘โ„Ž๐‘Ž๐‘›๐‘๐‘’ ๐‘ก๐‘œ ๐‘๐‘’ ๐‘œ๐‘› ๐‘กโ„Ž๐‘’ ๐‘“๐‘Ÿ๐‘œ๐‘›๐‘ก๐‘™๐‘–๐‘›๐‘’๐‘  ๐‘œ๐‘“ ๐‘“๐‘–๐‘›๐‘ก๐‘’๐‘โ„Ž ๐‘–๐‘›๐‘›๐‘œ๐‘ฃ๐‘Ž๐‘ก๐‘–๐‘œ๐‘›, ๐‘’๐‘›๐‘”๐‘Ž๐‘”๐‘–๐‘›๐‘” ๐‘‘๐‘–๐‘Ÿ๐‘’๐‘๐‘ก๐‘™๐‘ฆ ๐‘ค๐‘–๐‘กโ„Ž ๐‘Ÿ๐‘’๐‘ก๐‘Ž๐‘–๐‘™๐‘’๐‘Ÿ๐‘ , ๐‘‘๐‘–๐‘ ๐‘ก๐‘Ÿ๐‘–๐‘๐‘ข๐‘ก๐‘œ๐‘Ÿ๐‘ , ๐‘Ž๐‘›๐‘‘ ๐‘ ๐‘š๐‘Ž๐‘™๐‘™ ๐‘๐‘ข๐‘ ๐‘–๐‘›๐‘’๐‘ ๐‘ ๐‘’๐‘  ๐‘ก๐‘œ ๐‘ข๐‘›๐‘‘๐‘’๐‘Ÿ๐‘ ๐‘ก๐‘Ž๐‘›๐‘‘ ๐‘กโ„Ž๐‘’๐‘–๐‘Ÿ ๐‘๐‘’โ„Ž๐‘Ž๐‘ฃ๐‘–๐‘œ๐‘Ÿ, ๐‘›๐‘’๐‘’๐‘‘๐‘ , ๐‘Ž๐‘›๐‘‘ ๐‘กโ„Ž๐‘’ ๐‘”๐‘Ž๐‘๐‘  ๐‘ค๐‘’ ๐‘๐‘Ž๐‘› ๐‘ ๐‘œ๐‘™๐‘ฃ๐‘’. ๐‘Œ๐‘œ๐‘ข๐‘Ÿ ๐‘“๐‘–๐‘›๐‘‘๐‘–๐‘›๐‘”๐‘  ๐‘ค๐‘–๐‘™๐‘™ ๐‘ โ„Ž๐‘Ž๐‘๐‘’ โ„Ž๐‘œ๐‘ค ๐‘ค๐‘’ ๐‘๐‘ข๐‘–๐‘™๐‘‘, ๐‘๐‘œ๐‘ ๐‘–๐‘ก๐‘–๐‘œ๐‘›, ๐‘Ž๐‘›๐‘‘ ๐‘’๐‘ฃ๐‘œ๐‘™๐‘ฃ๐‘’ ๐‘œ๐‘ข๐‘Ÿ ๐‘๐‘Ÿ๐‘œ๐‘‘๐‘ข๐‘๐‘ก๐‘ . ๐–๐ก๐š๐ญ ๐˜๐จ๐ฎโ€™๐ฅ๐ฅ ๐–๐จ๐ซ๐ค ๐Ž๐ง:
  • Decode Customer Behavior: Discover what drives merchant decisions โ€” from payment habits to digital credit needs.
  • Spot the Gaps: Find out where current solutions fall short and what our customers wish existed.
  • Benchmark the Competition: Learn how customers compare us to others in the market โ€” and where we can win.
  • Pitch & Onboard: Introduce potential customers to e Pay Laterโ€™s solutions and help them get started.
  • Share What Matters: Translate conversations into sharp, actionable insights that reach our product and strategy teams. ๐‡๐จ๐ฐ ๐˜๐จ๐ฎโ€™๐ฅ๐ฅ ๐ƒ๐จ ๐ˆ๐ญ:
  • One-on-one field visits to small businesses and merchants
  • Quick surveys + deep-dive interviews
  • Competitor and customer sentiment mapping
  • Focus group conversations (where applicable)
  • Daily reports capturing highlights, roadblocks, and lightbulb moments ๐–๐ก๐š๐ญ ๐˜๐จ๐ฎโ€™๐ฅ๐ฅ ๐“๐š๐ค๐ž ๐€๐ฐ๐š๐ฒ:
  • A real-world understanding of GTM strategies, market research, and sales execution
  • First-hand exposure to customer psychology and B2B decision-making
  • A chance to influence real product decisions and customer experience strategy
  • Certification + recommendation based on performance
  • Bonus: You'll never look at a kirana store the same way again ๐–๐ก๐จ ๐’๐ก๐จ๐ฎ๐ฅ๐ ๐€๐ฉ๐ฉ๐ฅ๐ฒ?
  • B-school students passionate about #sales, #marketing, or #customerstrategy
  • Self-starters who thrive in dynamic, on-ground environments
  • Strong communicators who enjoy meeting people and learning on the go
  • Curious minds who ask โ€œwhyโ€ and keep digging till they get the insight This isnโ€™t your average internship.
  • This is market intelligence in action, with the freedom to explore, learn, and leave your mark. ๐Ÿ‘‰ Ready to join the fintech revolution from the ground up?