HR Operations Associate

Role overview

HR Operations Associate at Expedia

You will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide.

Responsibilities

• Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion.
• Build process flow & procedural documentation to improve overall operational performance Identify areas to improve service quality and timeliness.

Required qualifications

• 2+ years’ experience in HR Ops or any Customer facing Ops process.
• Basic understanding of HR processes (e.g. onboarding/off-boarding/position management) Workday HR experience required; ServiceNow or other CRM experience desired.
• A highly customer-orientated approach, committed to achieving excellent levels of customer service Articulate and fluent communicator.
• Demonstrated initiative to build and improve processes with team members.
• Ability to interpret and understand HR data.
• Must be a proactive self-starter who can work well under pressure in an environment of continuous change.
• excellent attention to detail and ability to prioritize multiple tasks.
• Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.
• Knowledge of Workday an added advantage.
• This position requires working EMEA business hours.
• Please note that this role is only available in the following

Employment details

• location: Gurugram, in alignment with our flexible work model which requires employees to be in-office at least three days a week
• Accommodation requests
• Expedia Group is committed to providing an inclusive and accessible recruiting experience.
• If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .
• Location: India - Gurgaon

About the employer

• At Expedia Group, we help travelers explore the world, one journey at a time.
• Group
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
• Across our brands and business, we help travelers explore the world with confidence and ease.
• Important notice
• Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams.
• Never share sensitive personal information unless you are confident of the recipient.
• Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact.
• Our email domain is @expediagroup.com.
• The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .
• Equal Opportunity
• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Benefits

• Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work.

Additional role details

• As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
• Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
• Join us and build for travelers everywhere.
• Introduction to team:
• Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team , and People & Places Org.
• This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.
• As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery.
• In this role, you will :
• Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.
• Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.
• Audit and verify accuracy of data entered by running and analyzing reports.
• Experience &