Ovation Support Engineer

Role overview

Ovation Support Engineer at Emerson India

We are seeking a skilled and customer-focused Network Support Engineer to provide technical support to clients and resolve IT infrastructure, networking, hardware, and software-related issues.

The ideal candidate will have strong technical knowledge of Windows operating systems, Dell hardware, and networking technologies, along with excellent troubleshooting, problem-solving, and interpersonal skills.

For This Role, You Will Need: Bachelor’s degree in information technology, Computer Science, or a related field.

Responsibilities

• Perform daily monitoring of data center hardware and infrastructure to ensure operational availability.
• Maintain hardware inventory and track infrastructure assets.
• Coordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.
• Provide technical guidance and training to in-house engineers.
• Maintain accurate records of support activities, service requests, and work performed.
• Prepare job reports and technical documentation.
• Track and manage service activities, hardware inventory, and vendor support cases.
• Provide on-site technical assistance at client locations as required.

Required qualifications

• In this Role, Your Responsibilities Will Be: Hands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.
• Hands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.
• Who You Are Have at least 2 years of hands-on experience in networking and IT infrastructure support.

Preferred qualifications and skills

• That Make You Stand Out: Strong interpersonal skills with the ability to work effectively with clients, colleagues, and vendors.
• Good time-management and organizational skills, with the ability to prioritize tasks effectively.
• Good written and verbal communication skills.
• Willingness to undertake domestic and international travel at short notice, as required.
• Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
• We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
• Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
• Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
• We believe diverse teams, working together are key to driving growth and delivering business results.
• We recognize the importance of employee wellbeing.
• We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Employment details

• Provide on-site and remote technical support to clients and in-house engineers.
• Location: NOIDA [UTTAR PRADESH] [India]

Additional role details

• The role involves engaging with clients to understand technical challenges, diagnosing and troubleshooting issues, implementing effective solutions, and maintaining strong client relationships.
• Responsibilities may also include installing and configuring software applications, supporting Dell hardware systems, and providing technical guidance and training to clients.
• The successful candidate will be proactive, service-oriented, and able to resolve technical issues efficiently while ensuring high levels of client satisfaction.
• Regular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.
• Installation and configuration of new server-grade hardware in the data center.
• Knowledge of ring network topology and redundancy mechanisms will be an added advantage.
• Diagnosis and resolution of hardware, software, and networking issues.
• Provide technical support for server hardware, virtualization platforms, and associated infrastructure.
• Assist in diagnosing and resolving hardware, software, and networking issues.
• Respond to client support requests and provide effective, customer-focused technical solutions.
• Maintain effective client relationships and ensure timely resolution of technical issues.
• Deliver solutions aligned with client requirements and operational needs.
• Undertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.
• Possess experience coordinating and liaising with vendors and subcontractors for technical support, troubleshooting, and issue resolution.
• Demonstrate strong verbal and written communication skills.
• Have good interpersonal and coordination skills, with the ability to work effectively with clients, internal teams, and external service providers.
• Proven work experience as a Network Support Engineer or in a similar IT infrastructure support role.
• Practical knowledge of computer hardware, routers, firewalls, and networking systems.
• Ability to troubleshoot complex hardware, software, and networking issues.
• Strong analytical and critical-thinking skills to identify root causes and implement effective solutions.