Field Service Engineer 2

Role overview

Field Service Engineer 2 at Emerson India

We are looking for a highly motivated Field Service Engineer to deliver reliable and high-quality Distributed Control System (DCS) services using DeltaV and related technologies.

For This Role, You Will Need: Technical : Team member and self-directed contributor.

Responsibilities

• You will play a critical role in ensuring operational excellence, strong customer relationships, and adherence to service standards.

Preferred qualifications and skills

• Knowledge of Batch, Profibus, Foundation Fieldbus, Networking, Safety Systems, handling of Charms I/O, Proficient in Cybersecurity and knowledge on AMS will be preferred.
• Preferred Qualification: B.E. / B.

Employment details

• Location: KOLKATA [WEST BENGAL] [India]

Additional role details

• This role focuses on supporting customers with system maintenance, lifecycle services, and continuous improvements, while also identifying new service opportunities and contributing to business growth.
• In this Role, Your Responsibilities Will Be: Will be responsible for managing DeltaV installed base of 40-45 systems across the East region.
• Will be allocated 25-30 Active AMC / Service Contracts for Maintenance Contract Execution which will consume 200–220 site visit days annually including travel.
• Billing value from allocated sites will be 180-200 KUSD.
• Expected to generate additional revenue of 25-30 KUSD by adding new service contracts in the region.
• Balancing out current Operational Efficiency of the region from 97% to below 90%.
• Who We Are: Lifecycle services for DCS are comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life.
• Here's a summary of what these services typically include, using Emerson's DeltaV DCS.
• Works well within a team but is equally capable of performing independently.
• Knowledge of Distributed Control System (DCS) - Basic Requirement.
• Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage.
• Interaction: Receives guidance from a mentor and collaborates with team members to complete assignments as needed.
• Also leads interactions with other sites and departments to achieve project objectives.
• Customer Focus: Engages in increased customer interaction.
• Works collaboratively within a team and alongside a senior engineer when needed.
• Also capable of independently working with customers or the sales force to support project and business objectives.
• Industry Awareness: Takes initiative to understand the industry landscape, including project execution, service offerings, EPM market trends, customer segments, and overall business requirements.
• Providing Solutions: Receives directions from a Senior Service Engineer for small-scale service projects.
• Possesses a strong general knowledge base and is developing expertise in a specific service area.
• Holds or is pursuing relevant certifications and continues to build skills within the identified product and certification domain.
• Improving the Process: Actively learns and applies process improvement methodologies.
• Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency.
• Tech (Instrumentation / ECE/ Electrical).
• Candidates with degrees in other engineering teams and experience in a similar field can be considered.
• Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
• We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
• Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
• Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
• We believe diverse teams working together are key to driving growth and delivering business results.
• We recognize the importance of employee wellbeing.
• We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.