Sales Support Representative

Role overview

Sales Support Representative at Flowserve

In this role, you are responsible for determining the cost and sales price for pump parts.

Employment details

• Location: Coimbatore [IND]

Application details

• Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers.

About the employer

• Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals.
• At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.
• + Adhere to Flowserve Values, Business Ethics & Code of Conduct.
• If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability.

Additional role details

• Company Overview:
• If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion.
• Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity.
• *Job summary:**
• For the Commercial Operations department in Coimbatore, we are looking for an enthusiastic candidate for the position of Sales Support Representative (Aftermarket Quotes).
• You are part of an international team, working for the APAC team.
• You use your technical knowledge and insight for this.
• In this role you work together with various departments within Flowserve APAC or our other locations.
• *Responsibilities:**
• + Assessing the quotation request in our quotation system.
• + Quote for Pump AM requests like spare parts, SPIR, and upgrades.
• + Collecting and assessing the technical specifications (drawings, material specifications, history, etc.).
• + Prepare proposals in a fast-paced environment, owning pricing components and technical review.
• + Manage multiple concurrent proposals throughout the entire bid cycle, from opportunity inception through fulfillment kickoff.
• + If more information is required, answer questions from the sales department and/or customer.
• + Determining the cost and sales price.
• Supporting various internal systems, technical knowledge and insight, and quotations from suppliers.
• + If necessary, investigating an alternative in collaboration with other departments.
• + Collaborating with other departments, such as the sales department, engineering department and planning department.
• + Answering incoming questions or ensuring that these are passed on to the right people within our organization.
• + Interact with customers / Sales / Operations on technical issues and an end queries.
• + Achieve On-time performance for Proposal submission.
• + Ensure SAP approval before Order receipt.
• + Ensure compliance to update proposal log on a timely basis.
• + Support off-site customer project presentations and kickoff meetings.
• + Follow all current procedures and policies related to the order acquisition process and provide feedback on the process.
• + Perform technical reviews of all customer inquiry related documents while addressing all relevant commercial constraints for the project.
• *Requirement:**
• + Bachelor of Engineering in mechanical / equivalent degree with 2-3 years in similar role or any relevant experience of cross functional team in an industrial equipment manufacturer (Pumps & Valves background is a plus).
• + Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge, and a general understanding of the sales cycle is a plus.
• + Deep knowledge of main IT application tools, proficiency in MS Office packages (Excel, Power Point) & ERP is a plus.
• + Excellent communication skills are both written and verbal.
• + Strong problem-solving skills, able to work independently and be a Team Player with an international mindset and approach.
• + Ability to multitask efficiently and set priorities in a fast-paced environment.
• *Req ID** : R-21152
• *Job Family Group** : Sales
• *Job Family** : SA Sales Support
• EOE including Disability/Protected Veterans.
• Pay Transparency Nondiscrimination Provision
• You can request a reasonable accommodation by sending an email to employment@flowserve.com.
• In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.
• For more information, read the Accessibility Process.