Senior CSA

Role overview

Senior CSA at Firstsource Solutions Limited

Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.

Responsibilities

• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.
• Must Carry: Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License) Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.
• We never ask for money at any stage.
• Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

Required qualifications

• 0 - 3 Years Work

Employment details

• Job Role: Customer Support Executive / Senior Customer Support Executive
• Location: Hyderabad Compensation &

Benefits

• Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.
• Who We're Looking For
• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

Additional role details

• Firstsource Solutions is hiring!
• We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills.
• If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.