Policy Specialist

Role overview

Policy Specialist at Google

Responsibilities

• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes.

Required qualifications

• Minimum qualification: Bachelor’s degree or equivalent practical experience.; 5 years of experience in operational workflows or a customer-facing role.

Preferred qualifications and skills

• Preferred qualification: Experience in managing complex multi-stakeholder engagements.; Experience in process and workflow design and data driven decision making.; Deep understanding of troubleshooting and customer support.; Knowledge of Google Ads and advertising solutions.; Ability to conduct analytics, develop dashboards, and make data-driven decisions.; Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.

Employment details

• Location: Hyderabad [Telangana] [India]

Additional role details

• Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.