Manager - SRE

Role overview

Manager - SRE at GreyOrange

Employment details

• Location: Gurugram - HQ

About the employer

• GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide.
• Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees.
• Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.
• The SRE team at GreyOrange ensures the stability, availability, and scalability of mission-critical production systems while driving incident management, automation, and operational excellence.
• As an SRE Manager, you will lead a team of site reliability engineers, define best practices, and partner with engineering, product, and infrastructure teams to deliver resilient and scalable systems.
• You will be responsible for building a culture of reliability, ensuring operational readiness, and mentoring engineers to excel in reliability engineering.
• Requirements Willingness to work in a 24×7 operational environment 10-14 years of overall experience, with at least 3-5 years in a leadership/people management role within SRE, DevOps, or Infrastructure Engineering.
• Strong technical background in system design, distributed systems, and cloud-native architecture.
• Hands-on expertise in automation, containerization (Docker, Kubernetes), CI/CD tools, and configuration management (Ansible, Chef, etc.).
• Proficiency in programming/scripting languages (Python, Bash, Go, etc.) for automation and tooling.
• Deep understanding of observability platforms (Grafana, Splunk, Dynatrace, Prometheus, etc.) and implementing monitoring strategies.
• Proven experience with incident and problem management, including driving postmortems and continuous improvement.
• Familiar with SLI, SLO, SLA, and Error Budget frameworks and applying them across multiple services.
• Strong knowledge of networking, Unix/Linux systems, cloud platforms (AWS, GCP, or Azure), and databases.
• Ability to drive reliability goals across multiple teams while balancing delivery speed and stability.
• Excellent communication, leadership, and stakeholder management skills.
• What You’ll Do Lead and mentor a team of SREs, fostering a culture of accountability, collaboration, and technical excellence.
• Design, own, and continuously improve the team's 24×7 on-call rotation and escalation matrix, ensuring sustainable coverage while personally stepping in as the point of escalation for critical production issues or as & when needed as a owner Drive the design, implementation, and adoption of scalable, reliable, and secure infrastructure solutions.
• Partner with engineering and product teams to embed reliability best practices into the development lifecycle.
• Define and track reliability metrics (SLIs/SLOs/SLAs) and ensure adherence across services.
• Oversee incident response, root cause analysis, and implement learnings to minimize recurrence.
• Build automation frameworks to reduce operational toil and improve developer productivity.
• Own capacity planning, disaster recovery strategies, and performance optimization of systems.
• Act as the point of escalation for critical production issues and provide leadership during incidents.
• Establish long-term strategies for reliability, scalability, and cost efficiency of the platform.
• Represent the SRE function with senior leadership, providing updates on reliability posture and improvement plans.
• Our Solutions The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action.
• Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.
• In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more.
• Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.