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Package Consultant-ServiceNow

IBM · Coimbatore

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Collected role description

Role overview

Package Consultant-ServiceNow at IBM

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions.

Employment details

  • India Consulting Hybrid Professional COIMBATORE, IN COIMBATORE (0063) IBM India Private Limited Integration Management Optimization Process Optimization Project Delivery ServiceNow Testing Process Improvement Solution Delivery
  • Location: COIMBATORE [India]

About the employer

  • A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
  • With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Additional role details

  • You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.
  • At IBM Consulting, curiosity fuels success.
  • You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.
  • Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
  • This involves leading implementations and collaborating with clients to maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.
  • Your primary responsibilities will include:
  • Solution Design: Designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
  • Implementation Leadership: Leading implementations from configuration through testing and deployment, ensuring successful project delivery.
  • Post-Go-Live Support: Supporting post-go-live enhancements and upgrades of medium to high complexity to ensure ongoing client satisfaction.
  • Process Improvement: Helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.
  • ServiceNow Configuration: Experience with designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
  • Implementation Management: Experience leading implementations from configuration through testing and deployment, ensuring successful project delivery and handling medium to high complexity projects.
  • Process Optimization: Experience with best-practice process improvement and platform configuration to help organizations maximize the value of their ServiceNow investment.
  • Technical Integration: Experience with integrating ServiceNow with other systems and tools to support business and operational needs.
  • Solution Delivery: Experience delivering advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions.
  • Solution Optimization: Experience optimizing workflows, dashboards, and reports using out-of-the-box capabilities to meet client needs.
  • Process Enhancement: Experience with best-practice process improvement to help organizations maximize the value of their ServiceNow investment.