Procurement Operations - SME

Role overview

Procurement Operations - SME at IBM

This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.

Employment details

• Location: Bangalore [India]

Application details

• Provide Application Support: Respond to client inquiries and resolve issues related to procurement applications and processes, utilizing problem-solving skills to determine the root cause of problems and providing clear and accurate solutions.
• Utilize Knowledge Database: Consult knowledge database for guidance in responding to client questions, and apply knowledge of supported procurement applications to resolve issues efficiently.
• Procurement Application Knowledge: Exposure to procurement applications and processes, including IBM tools and systems, to provide effective support and resolve client inquiries.
• Knowledge Database Utilization: Experience working with knowledge databases to consult and apply knowledge in responding to client questions and resolving issues efficiently.

About the employer

• At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business.
• IBM offers continuous learning, career development, and a culture that values diverse perspectives.
• India Enterprise Operations Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Coaching Customer Service Databases Documentation Procurement Records Software Difficult Situations Customer Inquiries

Additional role details

• Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth.
• Working in Finance & Operations means combining analytical skills with collaboration and curiosity.
• You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.
• Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
• As a Procurement Operations Professional, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers.
• Your primary responsibilities will include:
• Handle Client Inquiries: Receive and respond to help requests from IBM internal clients and suppliers, demonstrating courteous and empathetic behavior, even in difficult situations.
• Document and Escalate Issues: Gather relevant information and create problem reports for escalation to Level 2 contacts, while also maintaining accurate records of client interactions and issue resolution.
• Maintain Call Logs: Create and update call logs for every help request, ensuring accurate contact information and problem documentation.
• Problem-Solving Skills: Experience working with problem-solving methodologies to determine the root cause of problems and provide clear and accurate solutions.
• Client Interaction: Exposure to handling client inquiries and providing high-quality customer service, demonstrating courteous and empathetic behavior in difficult situations.
• Documentation and Record-Keeping: Exposure to creating and maintaining accurate records of client interactions and issue resolution, including problem reports and call logs.
• Designated Language Skills: Exposure to languages other than primary language to support global procurement professionals and suppliers.
• Software Specific Skills: Experience working with software such as Excel to enhance procurement operations support.
• Coaching and Knowledge: Exposure to coaching and knowledge of internal clients' requirements to provide effective support and resolve client inquiries.