Package Specialist-Salesforce Technical Operations

Role overview

Package Specialist-Salesforce Technical Operations at IBM

Exposure to ITIL Framework: Familiarity with ITIL framework for incident, problem, and change management is beneficial for this role.

Responsibilities

• You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.
• Manage the incident lifecycle and own it until closure and satisfaction of originator.

Employment details

• India Infrastructure & Technology Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Administration Agile Methodologies Application Support Artificial Intelligence Change Management Console Integration Management Records Regression Testing Information Technology Infrastructure Library Salesforce Version Control Application Monitoring Code Migration Lifecycle Management
• Location: Bangalore [India]

Application details

• This role involves providing 24x7 application support coverage, implementing platform upgrades, and performing user administration tasks.
• Keep a record of configuration changes and schedule application updates.
• Salesforce Application Support: Experience with application monitoring using logs, platform admin console, and tools like AI Ops to identify and resolve issues.

About the employer

• A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
• With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Additional role details

• You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.
• At IBM Consulting, curiosity fuels success.
• Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
• As a Package Specialist for Salesforce Technical Operations, you will perform application support and management tasks to ensure continued and synchronized functionality.
• Your primary responsibilities will include:
• Application Monitoring and Support: Perform application monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops.
• Code Migration and Management: Manage code migration across environments to ensure continued and synchronized functionality.
• User Administration: Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc.
• Performance Maintenance: Ensure application performance to expected levels through proactive and preventive maintenance.
• Metrics and Reporting: Prepare and collate metrics of tasks, incidents, and environment change actions performed.
• Code Migration and Management: Experience with managing code migration across environments, ensuring continued and synchronized functionality, and maintaining records of configuration changes.
• Incident Lifecycle Management: Experience with managing the incident lifecycle, owning incidents until closure, and ensuring originator satisfaction.
• User Administration: Experience with user administration tasks, including creation, deletion, modification, profile updates, and password resets.
• Platform Upgrade Implementation: Experience with implementing platform upgrades and performing regression testing to ensure smooth operations.
• Knowledge of Salesforce APIs: Understanding of Salesforce APIs and their usage in integration with other applications is advantageous.
• Familiarity with Agile Methodologies: Exposure to agile methodologies and version control systems can be helpful in managing code migration and deployment.