Operations Buyer & Tactical Buyer

Role overview

Operations Buyer & Tactical Buyer at IBM

Required qualifications

• Knowledge of internal clients' requirements and coaching skills to provide personalized support and guidance.
• India Enterprise Operations Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Accounts Payable Coaching Data Analysis Databases Procurement Software Organizational Structure Call Handling Professionalism Call Centers

Employment details

• Location: Bangalore [India]

Application details

• Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.

About the employer

• At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business.
• IBM offers continuous learning, career development, and a culture that values diverse perspectives.
• This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.
• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.

Additional role details

• Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth.
• Working in Finance & Operations means combining analytical skills with collaboration and curiosity.
• You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.
• Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
• As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers.
• Your primary responsibilities will include:
• Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.
• Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.
• Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.
• Provide Regular Feedback: Follow up with clients on the status of their tickets, providing timely updates and resolution.
• Understanding of Organizational Structure: Knowledge of the organizational structure of global procurement, including roles and responsibilities.
• Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and protocols.
• Basic Problem-Solving Skills: Ability to determine the root cause of system queries and document problems and resolutions.
• Familiarity with Knowledge Databases: Exposure to knowledge databases and their application in resolving client queries.
• Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.
• Software Specific Skills: Familiarity with software applications such as Excel to support procurement operations and data analysis.
• Coaching and Client